Active Super Launches New Portal And App To Enhance Members’ Digital UX

Close-up Of A Woman Using Touchscreen Smart Phone With Applications On Screen

Active Super has launched a new online portal and native app to enhance the digital experience for its members following the fund’s decision to rebrand earlier this year.

The new native mobile app has the same functionalities as the new member online portal, with a secure and user-friendly experience that allows members to access their super with the touch of a finger.

The app features face ID access as well as a ‘Quick View’ functionality that enables fund members to view their balance and latest contribution on their home screen.

Active Super has also increased the security measures to protect personal data from unauthorised access, including multi-factor authentication to access the portal and app.

Chantal Walker, chief digital and marketing officer at Active Super, said: “Our decision to rebrand as Active Super in May was part of a broader ambition to transform Local Government Super into a modern, mobile-first digital enterprise.

“This move underscores that commitment to deliver an improved member experience by overhauling the multichannel engagement platform, and by upgrading our app with increased security and personalised functionality.”

Active Super partnered with administrator Link Group to deliver this multichannel experience for members, and is the first of Link’s clients to launch this initiative.

Dee McGrath, CEO of retirement and superannuation solutions at Link Group, said: “We are proud of this latest milestone in our longstanding partnership with Active Super.

“Link Group is dedicated to continue working with Active Super to deliver innovative, data-driven, personalised solutions to its members.”




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