In the last few years, the rules of customer relationships have been completely rewritten. The customer’s voice is louder and more important than ever, and social media has given them the megaphone to seriously disrupt traditional marketing messages. Customers want to be part of the conversation, they want to be heard and any company that doesn’t listen is in big trouble.
This free video explains the new rules of customer relationships and engagement, why social media wrote the rule book and how to ensure you’re on the winning team.
