Home » Jeep Australia On The Road To Regaining Trust With New Campaign Via Cummins&Partners

4 June, 2020

Jeep Australia On The Road To Regaining Trust With New Campaign Via Cummins&Partners

Jeep is on the road to regaining trust with Australian consumers, launching the first campaign since reappointing Cummins&Partners earlier this year.

Undergoing a significant local business transformation, Jeep is focused on winning back customers.

Kevin Flynn, Managing Director, Jeep Australia said he wants Jeep customers, new and existing, to know that the brand is committed to improving the customer experience through key business changes.

“We’re the first to admit we grew too big, too fast. Unfortunately, in the process we left some drivers behind. That’s why we’ve made big changes to Jeep in Australia with reduced running costs, improved technical support and dedicated customer care. We’ve listened, we’ve changed, and there’s no turning back.”

Since Kevin Flynn’s appointment in August 2019, Jeep Australia has introduced a number of pivotal business improvements including enhanced customer care, revamped Aftersales programs including more competitive Capped Price Servicing and the repricing of over 17,000 parts, and increased technical expertise across Australia.

Tom Noble, Director of Marketing Communications, Jeep Australia, highlighted the importance of communicating these changes to Jeep owners and the Australian public.

“This is an exciting time for Jeep in Australia, but before we reposition the brand, we first have to acknowledge the bigger commitment we’re making to customers and address the barriers to purchase directly in our marketing, as we have done across the business. Our challenge to the agency was to deliver this first message in an engaging way.”

Chris Ellis, Creative Director, Cummins&Partners said “There’s powerful equity in ‘I Bought A Jeep’ it entered the Aussie vernacular. Before launching exciting new vehicles, we needed a reset moment to acknowledge the past and let Australia know Jeep is changing for the better. To do that, we delved into the archives of this iconic Jeep campaign and changed the commercials themselves. It’s an arresting and novel way to communicate this transformation, and transition to the wider campaign. It wasn’t without challenges, like locating the original talent. Thankfully, they’d held up pretty well. Special effects took care of the rest”.

The campaign represents the first in a stream of new work set to launch under the new platform developed by Cummins&Partners for the Jeep brand, “I’m in”.

Sean Cummins, Chief Creative Officer, Cummins&Partners said “Our audience thrives on challenges and loves overcoming adversity. They say “I’m in” to every opportunity. And that’s what we want customers to say about Jeep. We need to show the proof and give Australians permission to buy Jeep again. This is the first step towards regaining trust”.

Launching with three television commercials, the campaign continues across press, digital and social media platforms.

Credits

Client: FCA Australia.

Managing Director: Kevin Flynn

Director of Marketing: Tom Noble

Senior Marketing Manager: Rachel Semmens

Creative Agency: Cummins&Partners

Chief Creative Officer: Sean Cummins

Creative Director: Chris Ellis

Creative Director: Heath Collins

Associate Creative Director: Adam Slater

Senior Art Director: Cam McMillan

Senior Copywriter: Liam Jenkins

Group Account Director: Josh Collins

Account Director: Kara Brumfit

Chief Executive Officer: Chris Jeffares

Strategy Director: Brad Hill

Head of Television: Karley Cameron

Production Company: FINCH

Director: Jae Morrison

Executive Producer: Corey Esse

Producer: Marge McInnes

DOP: Tim Tregoning

Editor: Johanna Scott | Arc Edit

Flame Artist: Drew Downes | Atticus

Sound: Dylan Stephens | Risk

Media: Starcom

Digital & Social: Digitas and Nicebike

Credits: