Adobe & Accenture Co-Developing Generative AI Marketing Solutions

Through a strategic expansion of its relationship of more than 20 years, Accenture has been selected by Adobe to co-develop industry-specific solutions using Adobe Firefly, Adobe’s family of creative, generative AI models.

These solutions will help organisations create personalised content at scale and accelerate the transformation of their content supply chains.

Accenture will integrate Adobe Firefly Custom Models into marketing services offered by Accenture Song, and to provide clients with the industry-specific insights required to train bespoke models on their proprietary data and brand guidelines. Firefly, which is designed to be safe for commercial use, is also accessible via APIs through Firefly Services, as well as through Adobe Creative Cloud and Experience Cloud applications. By generating content that aligns with their brand style and design language, marketers can build templatized campaigns that can be continually refined based on performance data and impact. This iterative approach streamlines the content creation process and reduces the need for manual adjustments.

With an initial focus on the retail and consumer goods, automotive, financial services and health industries, the new solutions will leverage Accenture’s extensive data and AI engineering capabilities and systematic approach to responsible AI, coupled with its approach to driving unified brand experiences. By integrating the solutions with Adobe’s broader suite of generative AI-powered solutions and client systems, organisations can realise value faster with content that is globally consistent, locally relevant and industry-specific. Additionally, Accenture engineers will be trained to be specialists in Adobe Firefly, allowing them to provide support for clients deploying generative AI campaigns.

“Brands today are looking for ways to go beyond experimenting with generative AI to achieve real impact,” said David Droga, chief executive officer of Accenture Song. “Whether it’s consumer goods companies scaling their product data and images in e-marketplaces worldwide or healthcare providers ensuring brand standards for patient safety, the demand for scalable generative AI solutions is increasing. By bringing together Adobe technology with Accenture Song’s tech-powered creativity, we can help democratise the ability for teams to develop creative assets and accelerate content supply chain transformation”.

According to Accenture research, business leaders are positive about the potential of generative AI—97% expect generative AI to be transformative for their company and their industry, yet only 31% of organisations say they have started investing “significantly” in generative AI initiatives. Accenture is committed to providing solutions for clients that help them navigate the reinvention of work, transformation of their organisation and responsible adoption of AI.

“Businesses have an unprecedented opportunity to leverage generative AI to deliver truly personalised experiences that connect with their customers,” said David Wadhwani, president of Digital Media Business, Adobe. “Firefly is an enterprise-grade solution that powers a full suite of generative capabilities – from content generation to editing to assembly – through our industry-leading applications and enterprise automation APIs. We are excited to partner with Accenture to define and implement solutions that empower organisations around the world to harness the power of AI”.

Jim LaLonde, lead of the Accenture Adobe Business Group, added, “In recognition of our technology and industry experience and decades-long relationship, Adobe has selected Accenture to help develop and deliver industry-specific generative AI capabilities that will give organisations the tools they need to unlock new value. Together with Adobe, we’re continuing to invest in the talent and technology needed to drive next-generation experiences for our clients.”

Accenture’s use of Adobe Firefly within its marketing organisation

As part of the collaboration, Accenture will leverage Adobe Firefly within its own marketing organisation to empower its people to produce creative content faster and enhance their creativity. Using a Firefly Custom Model focused on its own brand style and design language, Accenture can customise content across each of the 19 industries it serves.

“Organisations, including Accenture, are moving from generative AI experimentation to implementation and value realisation,” said Jill Kramer, chief marketing and communications officer, Accenture. “For us, that means using generative AI tools that allow our marketing professionals to generate content using our brand assets in a safe and closed environment. This will allow us to confidently accelerate the development of production-ready materials” .

The announcement builds on Accenture and Adobe’s content supply chain collaboration, which is focused on  helping marketers more effectively create and deliver content that provides personalised customer experiences at scale. The generative AI collaboration is part of Accenture’s broader $3 billion investment in data and AI and expands on recent activities to support the customer agenda, including its investment in Writer.com and the launch of a network of generative AI studios across the world, along with specialized services, to help clients build their own large language models that are tailored to meet their specific business needs.

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