The Rise Of ResTech In A Locked-Down World
In this opinion piece, John Griffin (pictured), Pureprofile’s chief technology officer, explores the future of research tech in the marketing world.
The changes wrought by COVID-19 over the past two years have laid the groundwork to transform not just the research sector, but also how marketers and businesses access the data they need for decision making.
When the CEO of programmatic survey platform Lucid coined the phrase ResTech last year, pointing to increased venture capital investment in research technology firms, he may not have foreseen just how fast the burgeoning sector would grow.
In the past, research technology has generally been understood to refer to the application of programmatic connections (“APIs”) between systems. These connections have helped to match supply with demand and automate the ordering and fulfilment process for a market research project.
Today, the term ResTech has expanded, to include not just programmatic connections but all technologies now being applied to innovate the market research industry. It ranges from the rise of self-service SaaS platforms, conversational AI, and automated visualisation tools to advanced text analytics, and a host of other niche solutions. What they all have in common is that they partially or fully automate what was previously a manual, expensive and time-consuming process.
For marketers grappling with rapid shifts in consumer behaviour, the emergence of a vibrant ResTech sector could not be better timed. Repeated lockdowns, not just in Australia but all over the world, have created a stop/start dynamic that is impacting buying patterns, consumer habits, and media consumption. It is imperative for brands and advertisers to access consumer data and feedback quickly so that rapid decisions can be made.
This challenge is fuelling a wave of new and improved ResTech solutions across various aspects of data and insights. Recently introduced or fast emerging options include:
- Evolved Group’s conversational AI solution brings advanced chat and text Analytics technology to replace traditional surveys with realistic, enjoyable, and engaging conversations – through EVE, the Evolved Verbatim Engine.
- SightX offers an end-to-end research platform that enables marketers to dive deeper into consumer insights: a single, unified software-as-a-service (SaaS) solution for consumer engagement, understanding, advanced analysis, and reporting.
- Zappi’s ad and innovation testing platform helps advertisers access better research methodologies to test, learn and ultimately make better decisions about what to take to market.
- Pureprofile’s Audience Intelligence SaaS platform leverages a deep set of real transaction data to help brands understand consumer purchasing habits.
On one hand, marketers are facing ever louder demands for data-driven insights from their businesses. On the other, there is a rapidly increasing number of market research and ResTech options. What do marketers need to consider when looking to ResTech to help their business?
The most important step is to embrace the opportunity and decide what they really need.
Do they want 24/7 support, and automated project management tools to allow consultants in different countries to collaborate in real time and provide “follow the sun” support?
“Done.”
Or would they prefer a self-service SaaS platform that offers the ability to scope and launch projects without assistance, including the full lifecycle from scripting a survey, defining an audience, fieldwork, to the final report?
“No problem.”
Of course, most marketers’ demands would have been possible using traditional research methods – provided there was access to an unlimited budget and enough time to get it right. This is where ResTech is really changing the game: by reducing the costs and increasing access to complex market research solutions that deliver highly relevant and extremely accurate data and insights.
As for where ResTech will take us? Practically speaking, the initial stage is already here, with highly efficient project management services being delivered in concert with increasingly sophisticated self-service tools.
But ResTech is also bringing the true holy grail of market research closer to reality: a single dashboard that provides real-time data and deep insights tailored to each organisation’s specific needs.
Ultimately, if the true opportunities of ResTech are to be realised, it will require a joint effort between researchers, technologists, brands, and marketers to embrace the potential and push the boundaries of what is possible.
Please login with linkedin to comment
ResTechLatest News
History Has Arrived: It’s The Cairns Crocodiles Inaugural Shortlist
Pen the acceptance speech and ready your best thongs and muumuu, because the Cairns Crocodiles shortlist has arrived.
IAS Launches First-To-Market Integration With Roblox To Provide 3D Immersive Measurement
Integral Ad Science, a global media measurement and optimization platform, today announced a market integration with Roblox, a global immersive platform for connection and communication. Available for advertising campaigns on Roblox later this year, IAS’s Viewability and Invalid Traffic (IVT) Measurement products will provide advertisers increased transparency into the quality of their Immersive Ads within […]
Fast And Furious: Top Gear Australia Launch Thrilled Motorheads, Car Entusiasts And Guests
B&T is still no closer to knowing who the new Stig is, except that she is a woman and a ridiculously fast.
TV Ratings (02/05/2024): Seven’s The 1% Club Wins The Night
The 1% club did not live up to its name when it comes to TV ratings last night.
TRA Welcomes Raft Of New Hires; Bolstering Expertise Across Markets
Insights and research agency TRA announces slew of new hires. Still no news on the return of marble wash denim, however.
CX Lavender Hires Boston Consulting Group’s Kim Verbrugghe as Chief Strategy Officer
CX Lavender announces new strategy hire and channels 'acoustic folk act at local RSL' for the publicity pic.
Opinion: Community standards, will they be the death of us?
This columnist is talking community standards. Sadly not those people who put dogs in trolleys in supermarkets.
Tegel gets heads bobbing with new free-range chicken platform
Sure, there's a lot of moral considerations when buying a chook. Yet, not as baffling as buying eggs or canned tuna.
Study: 66% of Aussie men believe masculinity is under attack
Two-thirds of Aussie blokes say masculinity's under attack. That said, sales of Solo lemon drink appear robust.
‘Equal Writes’: Canyon reveals new campaign and refreshed brand for women and non-binary writers
As this brand redesign again proves, nothing beats black on white. Well, white on black in this instance.
Icon Agency bolsters consumer and integrated offer with major hires
Icon Agency unveils new recruits. As press photo confirms office moustache competition now a lay-down misère.
Clemenger launches agricultural graduate program
Has Farmer Wants A Wife triggered an interest in dagging & hay balers? This grads program may resonate.
Levi’s Appoint UM As Global Media Agency For $217m Account
Levi's are the jeans for rockstars, models & the cool kids. Although that's not stopped dads from ruining their image.
QMS Nabs Sean Rigby From oOh!media
Things set to get spicy at the next Outdoor Media Association dinner and dance as a rival gets poached.
Bumble Reveals New Brand Identity To Usher In New Era Of Dating
It's ironic that all the dating apps market themselves as having no weirdos, freaks or mummy's boys like their rivals.
Stay In The House From Up! Airbnb Introduces Icons
Airbnb is now letting people stay in "iconic" places that sadly doesn't include the house from Silence Of The Lambs.
Changing The Conversation: The Role Of Media In Ending Violence Against Women
Governments are finally waking up to the DV crisis. Here, B&T chats with Jasmin Bedir on the role media can play.
“If You Want To Listen To Something Else, Go For It”: Fifi Box On Blocking Out The Noise & Focussing On What Works
No one is at the coal face of Melbourne radio like Fifi Box. Here, she chats with B&T without coughing up a lung.
Spotlight On Sponsors: Ferrari Signs Landmark New Title Sponsor
B&T continuing our series on sports sponsorships. And, yet again, there's little good news for the ten pin bowlers.
Choose A Path Less Trodden This Cannes In Cairns
Not since Wonka opened the factory has there been such a hot ticket in town. Here's how to make the most of Cairns.
Cannes In Cairns MC Keeva Stratton Shares Her Top Session Picks
Quip boss calls out her highlights of the Cannes agenda. We're assuming B&T staff b-boy demonstration was an oversight.
Here Are The Agencies That Made AFR’s Best Places To Work List And What The Industry Can Learn From Them
Did your office not make the list? Make sure your boss shouts at least two schooners at office drinks come Friday.
Get Ready, B&T’s Best Of The Best Is Back With The Top Holding Company Executive Leaders – Creative!
Want to know who the Grandest of the Grand Poobahs in the industry are? Look no further than this exhaustive list.
How A Glittering Campaign Helped The Australian Museum Sell 400,000 Tickets
B&T thoroughly enjoyed the Ramses exhibition at The Australian Museum, despite thinking we were going to the Archibald.
TV Ratings (30/04/2024): A “Shoey” Straight From A Fish’s Mouth Launches The Cheap Seats Into 2024
Last night's TV saw horny farmers beat Lego nerds, who beat fame-obsessed home cooks, who beat a chap with a large fish.
Spotlight Extends Partnership With Starlight Children’s Foundation
B&T always happy to promote the excellent work of the Starlight Foundation. Less so the Starfish Fanciers Foundation.
Amazon’s Advertising Quarterly Revenue Soars To $11.8bn
There are so many Amazon couriers visiting B&T headquarters at the moment our office dog doesn't know who to maul first.
VML Wellington Welcomes Jacob McGregor As Pou Ārahi Māori
McGregor set to lead cultural competency and safety at VML Wellington in important new gig.
“They Grow Up So Fast”: Simon Fowler On Five Years Of ABEL
Abel's CEO talks lessons learned from the agency's first five years. Including staff nicking all the Nespresso capsules.
Kyle & Jackie O Urge Melbourne To Pick A Side
Who can stop Kyle & Jackie O's indelible march into Melbourne radio? Is Peter 'Moony' Moon waiting by the phone?
Future & Taika Waititi Feature In Striking New Global Belvedere Campaign
Not only does drinking vodka make you cool like these dudes, it also has great weight loss properties for the bone idle.
The Fall Of Bonza: A Case Study In How To, And Not To, React In A Crisis
Does the collapse of yet another budget airline hark back to a gentler time of 17 hours spent on a Greyhound bus?
Opinion: Agencies, Be Unique – Stop Using The Word “Unique!”
Trinity P3's Ellie Angell says agencies are overusing the word unique. You could add omnichannel & holisitic to that.
Ex Marketing & Advertising Exec Releases Melanoma Memoir
Ex-adlander Anne Gately has penned a tome to skin cancer. Which is a handy reminder to check your moles, people.
Mamamia Appoint Danni Wright As New Head Of Strategy
Danni Wright takes up Mamamia's strategy reins with a feng shui expert called over positioning of office chaise lounge.
From The Bureau: Championing Competency & Cross-Industry Collaboration
The IAB's Jonas Jaanimagi calls for more specialisation in adtech. Meaning you'll understand it less than you already do.