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B&T > Media > Consumers Don’t Engage, They Just Buy
Media

Consumers Don’t Engage, They Just Buy

Staff Writers
Published on: 19th January 2015 at 9:19 AM
Staff Writers
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While reading the recent Ehrenberg-Bass Institute of Marketing Science’s report “Shopping Takes Only Seconds…In-Store and Online,” I was again reminded of how many marketing executives have an unrealistic and overly brand-centric view of how important their brands are in people’s everyday lives.

SHOPPERS DON’T ENGAGE – THEY JUST BUY

The idea that consumers “engage” with brands is no doubt true for a small set of consumers and a small set of high involvement categories and brands, but for the vast majority of brands, consumers are not engaged to or with brands. They’re just buying them. The Ehrenberg-Bass study confirms this:

  • The average consumer spends 13 seconds purchasing a brand in-store. This is based on multiple studies of consumer product purchase behavior.
  • Online is not much better, with the average consumer spending 19 seconds to purchase, and the majority spent less than 10 seconds.

The simple truth is this: for most categories, consumers have a small repertoire of brands that are acceptable, and they spend little time thinking about purchase decisions. Their lives are already full of spouses, kids, events and other activities, and most people simply don’t have the time or energy to engage with brands in any meaningful way. And those that do are a minority. Consumers most often default to making purchase decisions based on simple habit (e.g., previous purchase) or “instinct.”

HOW DO CONSUMERS DECIDE WHAT TO BUY?

Habit is pretty clear (I’ve bought this brand before), but what is “instinct” in buying? Well, instinct simply means that the brand easily comes to mind.

Read the full article here.

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Staff Writers
By Staff Writers
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Staff Writers represent B&T's team of award-winning reporters. Here, you'll find articles crafted with industry experience spanning over 50 years. Our team of specialists brings together a wealth of knowledge and a commitment to delivering insightful, topical, and breaking news. With a deep understanding of advertising and media, our Staff Writers are dedicated to providing industry-leading analysis and reporting, both shaping the conversation and setting the benchmark for excellence.

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