Why Understanding Consumer ‘Intent’ is Key to Driving Digital Marketing Performance

Close up costomer hand choose smiley face and blurred sad face icon on wood cube, Service rating, satisfaction concept.
B&T Magazine
By B&T Magazine



When brands understand the intent behind a consumer’s behaviour at every stage of their purchasing journey, the insights behind this intent can be converted into improved customer engagement and ultimately sales, according to Performics’ Global Brand President, David Gould.

The Chicago-based Gould joined Performics Australia CEO Jason Tonelli and a line-up of adtech leaders at an event presented by the agency in Sydney yesterday.

Other international speakers included MediaMath’s New York-based VP global partnerships Scott Linzer and Publicis Groupe APAC managing partner Jane Lin-Baden based in Shanghai.

Gould said: “When we uncover the motivation behind a click, or in other words the intent behind a consumer’s online behaviour, it allows brands to use that information to create more meaningful consumer connections – ultimately influencing choice and motivating purchase.”

Tonelli added: “At Performics, we base our strategy on understanding consumer intent. ‘Intent’ shapes consumers’ search queries, and dictates their purchase paths.

“By targeting consumers with messaging, media and channels that match that intent in a specific moment, we can ensure that all digital marketing is relevant, personal and delivers the desired return on investment.

“For example, our research has found that people searching online with high purchase intent are 180 per cent more likely to click on results with more definitive words such as ‘shop’; while people with browsing intent are 20 per cent more likely to click on results with abstract words, like ‘best’.”

Yesterday’s event was attended by representatives from a number of companies, including Performics customers Toyota, Bayer, Lenovo, Red Energy, News Corp and Storage King.




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