InMoment Recognised In Customer Feedback Management Evaluation

Customer experience concept. Confident happy business woman received excellent rating for a satisfaction survey

Experience Intelligence (XI) provider InMoment was named a Leader by independent research firm Forrester in a new report: The Forrester Wave™ Customer Feedback Management Platforms (CFM), Q1 2020.

Forrester analysts carefully selected the top CFM providers in the industry and completed an in-depth evaluation of each company’s capabilities across a wide variety of criteria. Forrester placed InMoment in the highest category, identifying the company as a “Leader” while also noting that InMoment “drives value beyond tech through its people and partnership.”

The report states the vendor is “not afraid to nudge customers to innovate, helping them tap into other sources of feedback to achieve a new level of customer understanding.” InMoment achieved a 5/5 rating in twelve of the criteria, including Global Strategy; Customer Success and Support; and Product Vision and Strategy. Further, reference clients for the report noted how well InMoment listens before offering up a solution.

“InMoment is honored to be named a leader in the latest Forrester CFM Wave. We constantly strive to provide the best combination of innovative technology and strategic services to address the expanding and evolving needs of our clients,” said InMoment CEO Andrew Joiner. “The strategic and deliberate investments we have made allow us to meet our customers where they are and uniquely drive innovation, partnership and value.”

 




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