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Reading: InMoment Recognised In Customer Feedback Management Evaluation
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B&T > Media > InMoment Recognised In Customer Feedback Management Evaluation
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InMoment Recognised In Customer Feedback Management Evaluation

Staff Writers
Published on: 12th February 2020 at 12:00 PM
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Customer experience concept. Confident happy business woman received excellent rating for a satisfaction survey
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Experience Intelligence (XI) provider InMoment was named a Leader by independent research firm Forrester in a new report: The Forrester Wave™ Customer Feedback Management Platforms (CFM), Q1 2020.

Forrester analysts carefully selected the top CFM providers in the industry and completed an in-depth evaluation of each company’s capabilities across a wide variety of criteria. Forrester placed InMoment in the highest category, identifying the company as a “Leader” while also noting that InMoment “drives value beyond tech through its people and partnership.”

The report states the vendor is “not afraid to nudge customers to innovate, helping them tap into other sources of feedback to achieve a new level of customer understanding.” InMoment achieved a 5/5 rating in twelve of the criteria, including Global Strategy; Customer Success and Support; and Product Vision and Strategy. Further, reference clients for the report noted how well InMoment listens before offering up a solution.

“InMoment is honored to be named a leader in the latest Forrester CFM Wave. We constantly strive to provide the best combination of innovative technology and strategic services to address the expanding and evolving needs of our clients,” said InMoment CEO Andrew Joiner. “The strategic and deliberate investments we have made allow us to meet our customers where they are and uniquely drive innovation, partnership and value.”

 

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Staff Writers represent B&T's team of award-winning reporters. Here, you'll find articles crafted with industry experience spanning over 50 years. Our team of specialists brings together a wealth of knowledge and a commitment to delivering insightful, topical, and breaking news. With a deep understanding of advertising and media, our Staff Writers are dedicated to providing industry-leading analysis and reporting, both shaping the conversation and setting the benchmark for excellence.

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