Influx Of Calls To Government Services Impacts Telstra Network

Influx Of Calls To Government Services Impacts Telstra Network
B&T Magazine
By B&T Magazine



Australian telco giant Telstra is under increased scrutiny, after continued congestion on the network over the past few days.

Company CEO Andy Penn told Today the network has been clogged, with calls to 13 and 1800 numbers increasing “up to 20 fold”.

It is believed much of this is a result of the surge in Centrelink inquiries.

Overall, the total number of calls being made on the network is up around 50 per cent.

“When trying to place a call on our network, you may have heard a message about congestion. Due to the growing number of people working from home, we’re seeing congestion impacting three-four per cent of calls on our mobile network,” the company said on social media.

There have also been some complaints about data usage among Telstra customers.

Penn confirmed there has been an influx since social distancing measures were introduced.

“On data and fixed broadband networks, what we use at home, we’re seeing data volumes up about 10 per cent and on the mobile data side, they’re up about 20-30 per cent,” he said.

Although he acknowledged there have been some ‘pinch points’, Penn said he believed the network has performed quite well.

Similar to comments made last week, Penn again urged internet users to show “internet etiquette” to reduce the strain on the network.

This includes downloading shows, rather than streaming them and showing patience.

“We’ve got the ability to do [it], but that does take a bit more time,” he said.

“We can all learn how to adapt and manage our internet use, which would be helpful.”

The latest comments come after Telstra announced it would be hiring 1,000 short-term staff to help deal with the extra demand.

 




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