The Best Influencers Are Not ‘Influencers’

The Best Influencers Are Not ‘Influencers’
SHARE
THIS



In this guest post, Mouths of Mums founder Nikki Hills (pictured below) says that when it comes to influencing Australian mums, brands beware: not all recommendations are equal.

Nikki Hills

There has been a lot of discussion lately about how those in agency land may be slightly out of touch with regular Australian consumers and our target markets. Let us add another element to this conversation.

While you’re checking your target markets’ actual presence on the various social media platforms, you might also want to check you’ve got the facts on who are the real influencers when it comes to Australian mums.

TIP: It ain’t those Instagram rising stars you’re paying to spruik your wares. It ain’t in fact anyone you currently consider an ‘influencer’.

Mums value product and brand recommendations and are receptive to them in the right circumstances. In fact, they are crying out for someone to make their decisions easier and take the guesswork (or actual work) out of decision-making. But brands beware: not all recommendations are equal.

In February 2017, Mouths of Mums surveyed over 3,000 Australian mothers in the third round of the MoM Shopper Diary Project (now running for five years) and dug deep to understand their shopping habits, media consumption and what influenced their purchase decisions.

Recommendations from a trusted source are, not surprisingly, an incredibly powerful influence when it comes to the consideration and purchase of household products, grocery and even motor vehicles.

But whom do mums trust? We discovered that there is scale of trust that applies to the various sources.

At the very bottom of the trust scale are brands themselves (their ads, websites and social posts), and among the more common recommendation sources the following rank applies:

Trust scale

Recommendations from friends and family are a given, but this is closely followed in importance by peers. When a mum wants advice, most often the first person she turns to is another mum just like her (whether it be face-to-face or online).

Subject matter experts (whether they be chefs, healthcare professionals or fitness experts) obviously offer a degree of authority (and celebrity) to a product recommendation. However, their perceived (or real) lack of objectivity sees their level of trust significantly diminished in Mum’s eyes.

This is even more acute with bloggers and social influencers whose level of trust, according to Australian mums, is not much higher than brand websites. Again, their lack of objectivity seems to be the main sticking point. Mums know they are being paid to spruik whomever their client that day may be.

Now lets be clear, we’re not saying that influencers serve no purpose – clearly they do or they would not have earned the title. But we must acknowledge that their relevance when it comes to functional type products and services, as opposed to aspirational, is limited.

So, what does this mean for marketers?

No one understands a mum’s life better than another mum. She is able to create immediate empathy and as a result – trust. So when planning content-led campaigns, we should not ignore the power of harnessing other mums’ influence in changing behaviour.

Leverage peer to peer conversations and recommendations from the core of your messaging, right through to amplification. Give her proof points she can trust and take away the guesswork. Show you understand her!

Please login with linkedin to comment

Designworks influencing Mouths of Mums Nikki Hills The University of Sydney

Latest News

Adhesive Wins PR For Domain Group
  • Marketing

Adhesive Wins PR For Domain Group

Independent agency Adhesive has been appointed the public relations agency of record in Australia for the Domain Group, a leading property technology and services marketplace. The appointment will see Adhesive support PR & communications and campaign media activity for Domain, across consumer, corporate and B2B market remits. Adhesive will work closely with Domain’s in-house communications, […]

New Podcast ‘Come Out Wherever You Are’ Launches On LiSTNR For Pride Month
  • Media

New Podcast ‘Come Out Wherever You Are’ Launches On LiSTNR For Pride Month

Sean Szeps is a gay father and a proud member of the LGBTQIA+ community who believes he does not know enough about those within his community that have different gender and sexual identities to his own. Feeling compelled to explore the unique experiences of every member of the community, Szeps’ new podcast, Come Out Wherever […]

Façon Magazine Celebrates Powerful Women In Femme Issue
  • Media

Façon Magazine Celebrates Powerful Women In Femme Issue

Façon Magazine’s ‘The Femme Issue’ launches June 17, highlighting a collection of powerful women from the fashion industry and beyond. The 11th issue celebrates fierce women and passionate entrepreneurs who have made their mark in fashion, beauty, wine and finance industries. Cover star DJ Shiralee Coleman (pictured) shares her incredible journey from childhood to dominating the […]

triple j To launch Blak Out, New First Nations Show
  • Media

triple j To launch Blak Out, New First Nations Show

triple j’s new First Nations show Blak Out is taking over the airwaves every Sunday from 5-6pm! Hosted by Yuin and Thunghutti man and rapper Nooky, triple j’s Blak Out will feature the best and latest music from First Nations artists across all genres, plus interviews, premieres, and playlists. To celebrate, it’s a Blak Out on triple j today! From now until 3.30pm, you’ll hear music from Indigenous artists only. Then Blak Out […]

Tuesday TV Wrap: Celebrity Apprentice Winner Announcement Tops Entertainment Charts
  • Media

Tuesday TV Wrap: Celebrity Apprentice Winner Announcement Tops Entertainment Charts

Shaynna Blaze was crowned the winner of this season’s Celebrity Apprentice, netting 733,000 viewers, as per OzTAM’s metro data. She beat comedian Ross Noble, he of the excellent hair, for the top spot. In reward, she raised $100,000 for anti-domestic violence charity Voice of Change. The rest of the episode peaked at 614,000 viewers. Top overall […]

by B&T Magazine

B&T Magazine
Thinkerbell Unveils Trio Of Spots In First Work For Bupa
  • Campaigns

Thinkerbell Unveils Trio Of Spots In First Work For Bupa

In their first major communications since becoming Bupa’s creative services agency, Thinkerbell has extended the ‘Because Life Happens’ platform with a timely six weeks free retail offer for new customers. The campaign urges young Aussies to join Bupa… right now…because life could happen…to anyone…seriously…any second now… Jim Ingram, national chief tinker at Thinkerbell added: “We’ve […]

Broadcaster Forced To Apologise After Reporter Threatens To Beat Up Heckler
  • Media

Broadcaster Forced To Apologise After Reporter Threatens To Beat Up Heckler

British broadcaster ITV has been forced to apologise after one of its journalists was filmed threatening to beat up a young man who’d allegedly heckled him while he was attempting to deliver a live cross. As reported on B&T on Monday, journalist Callum Watkinson was reporting live from the British city of Birmingham when young […]

by B&T Magazine

B&T Magazine
A Road Map To The Right Marketing Combination
  • Opinion

A Road Map To The Right Marketing Combination

In this guest post, Dan Hojnik (pictured below), head of strategy and planning at Involved Media, argues that brand and performance are more closely linked than many marketers care to admit… I remember trying to explain the benefits of brand and performance marketing working together early on in my career only to have a strong-headed […]

Opinion

by B&T Magazine

B&T Magazine
10 ViacomCBS And Football Australia Announce Largest Socceroos And Matildas Broadcast Deal Ever
  • Media

10 ViacomCBS And Football Australia Announce Largest Socceroos And Matildas Broadcast Deal Ever

10 ViacomCBS and Football Australia today announced a landmark media rights agreement which will see all the Australian National Teams and the FFA Cup matches broadcast across Network 10 and Paramount+. The agreement, which encompasses the media rights for all national teams (Socceroos, Westfield Matildas, Young Socceroos, Young Matildas, Joeys, and Westfield Junior Matildas) owned […]

A Home For Marketing: How Medibank Centralised Their Marketing Operations For An Agile World
  • Partner Content

A Home For Marketing: How Medibank Centralised Their Marketing Operations For An Agile World

With a goal to provide Australians with “Better Health for Better Lives”, Medibank is Australia’s leading private health insurer, with more than 3.7 million customers through the Medibank and ahm brands. In addition to private health insurance, the Medibank group also offers a suite of diversified insurance products including travel, life and pet insurance. With […]

Partner Content

by B&T Magazine

B&T Magazine
Great Southern Bank Rebrands With ‘Happily Clever After’ Via Indie Agency Richard Rose
  • Campaigns

Great Southern Bank Rebrands With ‘Happily Clever After’ Via Indie Agency Richard Rose

Great Southern Bank has launched a brand campaign this week, ‘Happily Clever After’, coinciding with its name change from Credit Union Australia, bringing to life its purpose of helping all Australians own their own home. The journey to changing from Credit Union to Great Southern Bank began back in 2020. When Australia’s largest customer-owned bank, […]

Nine Promotes Jo Clasby To Commercial Director, Publishing
  • Marketing

Nine Promotes Jo Clasby To Commercial Director, Publishing

Nine has promoted Jo Clasby to the role of commercial director – publishing, where she will report to Nick Young. She was previously director of client partnerships – publishing. Her new role establishes her at the same level of seniority as Anthony Smyth, commercial director – radio. Smyth was promoted at the start of this […]

Accor Celebrates Aussie & NZ Cities With New ‘Go ALL Out’ Campaign
  • Campaigns

Accor Celebrates Aussie & NZ Cities With New ‘Go ALL Out’ Campaign

Hospitality giant Accor is shining a light on the joy of cities through its newest campaign, ‘Go ALL Out’, which launches in Australia and New Zealand today. The gateway to the ‘Go ALL Out’ campaign is ALL – Accor Live Limitless, a lifestyle loyalty program that integrates rewards, services and experiences throughout the Accor portfolio […]

Marketing Firm Silverbean Set To Double Headcount To Support New Client Wins
  • Marketing

Marketing Firm Silverbean Set To Double Headcount To Support New Client Wins

Global affiliate and partner marketing firm Silverbean has secured new contracts with 13 major Australian brands and is now working to double the size of its Asia-Pacific team. Silverbean launched in Australia in 2019 and has seen steady growth through its work with retailers. Now, with 15 new brands joining the Silverbean portfolio, the agency […]

Xandr Launches New Guide Exploring The Future Of Identity
  • Advertising
  • Technology

Xandr Launches New Guide Exploring The Future Of Identity

Xandr, AT&T’s advanced advertising company, today released “Shaping the Future of Identity,” an industry guide exploring the approaches for buyers and sellers, as well as market participants, as they evaluate identity solutions in preparation for a future without third-party cookies.

GTI Appoints New GM Of Marketing & Strategy, Snares Fresh Client
  • Marketing

GTI Appoints New GM Of Marketing & Strategy, Snares Fresh Client

Tourism PR and marketing agency GTI has announced the appointment of longtime media executive Jenny Pham as its new general manager of marketing and strategy. Pham (pictured above) will lead the agency’s marketing division with responsibility for strategy, media and consumer marketing, while GTI founder and managing director Sarah Anderson remains as the day-to-day lead […]