The Role Of Business Intelligence In Social Media Marketing

The Role Of Business Intelligence In Social Media Marketing
SHARE
THIS


What best describes you?

Social media provides a wealth of information that marketers can use to understand their target audiences’ behaviours and preferences, but it can also be a tumultuous hubbub of thoughts and opinions. To arrive at any reliable conclusions requires vast amounts of data to be analysed and visualised.

Here Glen Rabie (pictured below), co-founder and CEO of Yellowfin, looks at how Business Intelligence (BI) tools can help marketing departments make the most of these important channels to market.

There is no disputing that marketing has become an increasingly data-driven industry. Social media has also become a gateway to collect data, interact with customers, understand their preferences and gain direct feedback. However, vast amounts of social data needs to be more than simply monitored – for true strategic insight it needs to be both analysed and visualised.

Glen Rabie_1

Beyond monitoring tools, marketers should be tapping into BI tools that have API connectors and the capability to analyse and visualise third-party social applications. These BI tools provide a quick way of understanding the impact of social media marketing activities. What’s more they can be an incredibly useful and cost-effective way for time-pressed marketers to demonstrate the ROI of their social media campaigns.

Using BI in social media marketing can also help improve resource management, increase conversion rates and predict future trends and issues. Social media is an ever-changing environment that needs a reactive and flexible marketing strategy based on data insights. Today, certain BI tools are enabling marketers to gain a holistic view across multiple social media platforms, ensuring quick and reliable decisions can be made based on a myriad of data sources.

Point and Click Technology

But most marketers are not technology experts. A product marketing manager does not want to have to construct a new BI chart or dashboard to track performance of the company’s YouTube channel and compare it with social commentary on Facebook. Marketers want pre-built charts and reports that provide classic ‘views’ of data.

Because the main social platforms have accessible APIs, plugging into your BI tool is straightforward and becomes a matter of point and click. This approach means marketers can have all their social channel performance ‘in one place’, negating the need to chop and change through specialist analytics platforms developed only for one social channel or another.

The democratisation of data

A few years ago this kind of comprehensive data analytics was reserved for corporate giants, but we are now seeing the democratisation of data and the demand for BI software from across different business departments, as well as much smaller businesses without IT departments to manage it for them.

The latest BI tools that allow easy access and analysis of social media applications such as LinkedIn, Twitter, Facebook and YouTube are likely to see an even greater number of smaller companies invest in BI software to help them garner customer insights and feedback on product offerings.

Making the most of marketing analytics

Market research on the use of social media analytics shows the extent to which the technology is already being used. Demand Metric and Netbase surveyed 125 marketers and found that 60 per cent of respondents use social media analytics for campaign tracking, 48 per cent for brand analysis, and 40 percent for competitive intelligence.

Interestingly, the same research found the vast majority (66 per cent) of respondents found the most valuable insight from social media analytics tools to be levels of engagement.

In reality, using the right BI tool in conjunction with social media marketing can help inform business decision makers on much more than just engagement. Businesses can garner deep insight across target audiences’ behaviours and preferences, as well as improve resource management, increase conversion rates and predict future trends and issues. Companies looking to invest in BI for social media marketing need to ensure they choose a BI solution that’s flexible, scalable, easy to use, and which has the capability of quickly analysing external web-based data sources including its brand’s relevant social media platforms.

Please login with linkedin to comment

Latest News

ABC Replaces Lateline With New 10.30pm National News Bulletin
  • Media

ABC Replaces Lateline With New 10.30pm National News Bulletin

The ABC has announced it will replace its axed current affairs program Lateline with a half-hour news bulletin to be hosted by seasoned presenter Jeremy Fernandez. The 30-minute late-night edition news will air Monday-to-Friday Australia-wide from 29 January. Fernandez will also continue to present the NSW 7pm News on Fridays and Saturdays. ABC Director, News Gaven […]

On Air sign in a studio broadcasting via radio, podcast or wireless transmission.
  • Media

ARN Announces Departure Of Content Director & Radio Veteran

Australian Radio Network (ARN) has announced that Charlie Fox, content Director for WSFM and The Edge, and WSFM morning announcer Ron E Sparks, have departed. Fox has been with ARN since 2005, and Sparks joined WSFM in 2002. ARN national content director Duncan Campbell said the departure of Fox and Sparks are part of the […]

OMD Announces New MD For Melbourne
  • Media

OMD Announces New MD For Melbourne

OMD unveils new Melbourne MD, and it certainly wasn't among any of B&T's picks. Not that we were picking, mind you.

Sydney Festival Chooses Brightcove To Enhance Online Video Content
  • Media

Sydney Festival Chooses Brightcove To Enhance Online Video Content

Video cloud service Brightcove has announced that Sydney Festival has selected the platform to improve its user experience through online video content. Brightcove will do so by removing third-party branding and pre-roll ads, as well as adding autoplay functionality, ahead of the event in January. Leveraging the Brightcove video platform to host and publish video […]

Does Your Christmas Marketing Suck?
  • Opinion

Does Your Christmas Marketing Suck?

Remember the old Palmolive soap ad that asked, "Don't wait to be told"? This is sort of similar, albeit sans any suds.

Opinion

by Peter Harris

Peter Harris
Queensland Anti-Porn Crusaders Cop Ad Ban
  • Campaigns

Queensland Anti-Porn Crusaders Cop Ad Ban

We have a strident anti-pornography policy at B&T. Earphones must be worn at all times and strictly no little people.

by B&T Magazine

B&T Magazine
Nature’s Way Celebrates Big Things Little People Do In UCG Videos Via Wavemaker & Storyful
  • Advertising
  • Campaigns
  • Marketing

Nature’s Way Celebrates Big Things Little People Do In UCG Videos Via Wavemaker & Storyful

Health and wellbeing company Nature’s Way is celebrating the achievements of kids in a series of relatable and entertaining online videos that tug at the heart strings of parents. Instead of using actors to tell the brand story of Nature’s Way’s Kids Smart supplement range, Storyful has helped Wavemaker to license user-generated content clips of […]

DEC PR Wins Hisense Account
  • Marketing

DEC PR Wins Hisense Account

Electronics and whitegoods specialist Hisense has announced it has appointed DEC PR to lead its strategic communications remit in the local market, following a competitive tender process. DEC PR will work to support its brand building activities and managing corporate communications. The agency’s work will integrate closely with Hisense’s other marketing partners. Andre Iannuzzi, marketing […]

QMS Media Expands Presence In Melbourne With New Digital Billboard ‘The G’
  • Advertising
  • Media

QMS Media Expands Presence In Melbourne With New Digital Billboard ‘The G’

Outdoor media company QMS Media has strengthened its digital outdoor presence in Victoria, unveiling an iconic digital billboard in the heart of Melbourne’s famous sporting precinct. The launch of ‘The G’ sees QMS’ landmark digital portfolio ‘bookending’ arguably one of the most iconic and in-demand digital outdoor locations in Australia – Richmond Station Bridge – […]

HSBC Sydney 7s Creates New Visual Identity For 2018 Via Digilante
  • Advertising
  • Campaigns
  • Marketing

HSBC Sydney 7s Creates New Visual Identity For 2018 Via Digilante

As part of the HSBC World Rugby Sevens Series, the Sydney 7s event returns in January complete with a new brand identity, creative strategy and media campaign. With the 2017 Sydney 7s a sell-out event, the challenge for 2018 was to carry that momentum into the third year, defining Sydney’s place as the new ‘go-to’ […]

Bound Round Launches Family Travel Publication for Aussies
  • Media

Bound Round Launches Family Travel Publication for Aussies

Family travel platform Bound Round has announced the launch of its first e-magazine to Australian consumers. Travel Bound is a family-focused, digital quarterly publication available on all Virgin Australia flights through the carrier’s in-flight entertainment system, and is also available for consumer download via the Bound Round website. Bound Round founder and CEO Janeece Keller […]

SBS Unveils New Look, New App For SBS News
  • Media

SBS Unveils New Look, New App For SBS News

Do you like say "I only watch SBS" in an attempt to sound smarter than you are? Well, why not pretend to read this too?

by B&T Magazine

B&T Magazine
Ex-Samsung CMO Joins Amazon Australia As Marketing Director
  • Marketing

Ex-Samsung CMO Joins Amazon Australia As Marketing Director

Amazon Australia has appointed former Samsung Electronics chief marketing officer (CMO) Arno Lenior to lead its marketing division. Lenior worked as Samsung’s CMO for more than three years before departing in 2015. According to his LinkedIn profile, he has also held CEO roles at VR company Virtical and brand consultancy Blue Ocean Brands, and joined […]

by B&T Magazine

B&T Magazine
News Corp Names Its Car Of The Year
  • Marketing

News Corp Names Its Car Of The Year

News announces its annual Car Of The Year and it's not what you'd expect. Well, we certainly didn't expect it anyway.

Aussie Tennis Open & Country Road Announce New Partnership
  • Marketing

Aussie Tennis Open & Country Road Announce New Partnership

The Australian Open has partnered with iconic Australian clothing and lifestyle brand Country Road to supply the uniforms for next year’s tournament. Confirmed today as the official fashion lifestyle Partner of Australian Open 2018, one of Australia’s most loved brands will be worn by thousands of tournament staff at Melbourne Park in January. On-court officials including the chair and […]

Andrew O’Keefe Quits His Weekend Sunrise Duties
  • Media

Andrew O’Keefe Quits His Weekend Sunrise Duties

After 12 years with Weekend Sunrise, Andrew O’Keefe has decided to step away from his hosting and reporting duties. O’Keefe will continue his full-time role as host of Seven’s quiz show The Chase Australia, as well as focus on other projects with the Network. “The ideal job is doing work you love with people you love,” O’Keefe […]

Study: Brand Loyalty Hinges On Customer Support Experiences
  • Marketing

Study: Brand Loyalty Hinges On Customer Support Experiences

Fast and effective support will be a competitive differentiator for companies looking to win over digitally transformed customers and employees, new research has revealed. According to a study by IDC and LogMeIn titled Support Services as a Competitive Differentiator, nearly 67 per cent of consumers said that customer satisfaction was more important than price when […]

OMA Appoints Red Ant Design To Build Industry’s First Automated Proposal Platform
  • Advertising
  • Media

OMA Appoints Red Ant Design To Build Industry’s First Automated Proposal Platform

The Outdoor Media Association (OMA) has announced the appointment of Red Ant Design to build the out-oh-home (OOH) industry’s first automated proposal platform (APP). After an extensive global search and industry consultation, the decision to build the system in-house with a local Australian company was made. The APP will be built in an agile process, […]