What Role Does Social Media Play During An Australian Summer Of Devastation?
In this guest post, the team from Banter Group, a full service marketing consultancy and agency, questions what role social media plays during a community crisis.
It’s been a devastating Summer in Australia. On the back of what seems like an endless drought that has numerous regional communities on their knees; the on-going dry conditions exacerbated the bushfire risk, culminating in what is regarded by the NSW Rural Fire Service (RFS) as one of the worst bushfire seasons in living memory.
So what role does social media play in this crisis situation that many Australians have directly been caught-up in this Summer? We think a very important one, we think an overwhelmingly positive one.
The rise and rise of social media in recent years has often resulted in negative commentary around social media platforms and their purpose. It’s common to hear people refer to social media with comments like these: “It’s just all about money and ads.” “There is so much fake news and I just find myself scrolling endlessly and wasting my time.”
Valentina Borbone, CEO of Banter Group and an Expert Advisor to the International Social Media Association, said that “While there may be an element of truth in these statements, in times of crisis such as we have seen this Summer in Australia, social media platforms have been utilised in highly functional ways as a communication channel. Social media platforms are being relied upon by many individuals and organisations for a range of purposes as this crisis continues to unfold; and have largely been leveraged as a very powerful force for good.”
The State-wide RFS and the local RFS teams have been using social media posts as one of their key communication tactics to keep people informed about the latest fire updates. These posts via social media may have in-fact helped to save lives and properties as people were informed about when to evacuate early and repeatedly reminded about having a fire plan.
Social media platforms have also helped to facilitate an uprising of people power in a situation of crisis and trauma, allowing them to connect, share experiences, vent their fear and anger, offer heart-felt sympathy to those who are suffering losses and to mobilise donations of goods and money.
Celeste Barber, an Australian who is enjoying worldwide success as an actor, writer, and comedian, wrote this on her Facebook fundraising post as the bushfire crisis in Australia emerged: “Please help any way you can. This is terrifying. We need your help.” Flashforward one week and this plea via Facebook has resulted in over $50M being donated (and rising at the time this article is being written).
“What a result, what a collective effort, what an incredible example of a social media platform being utilised for good. That Facebook post helped to leverage the clout of Celeste who is loved and respected globally and has stimulated a wave of donations and outpouring of support” Valentina said.
Being based in Bowral, in the Southern Highlands NSW, the Banter Group team have been close to the destruction and devastation these unrelenting bushfires are inflicting.
One of our clients had their business burnt to the ground in the brutal fire at Cobargo and another lost her home in Exeter.
Sara Haslinger’s home was burnt to the ground by the flames of the Currowan Fire. She has courageously and generously been sharing her reaction to this heart-breaking loss via a local Facebook Southern Highlands’ group in the hope that it will help others who are also suffering.
She wants her story to reach as many people as possible and is using Facebook to help unite the community and express her sincere gratitude; in her words:
“This community is amazing, pulling together as we work together to get through this horrendous loss. RFS volunteers, neighbours, strangers, family and friends. We have lost our home this morning and we are so grateful for the support and connection.”
Social media platforms are being used to help mobilise people to sew pouches for orphaned joeys, alert communities to the fact that their local RFS team is short on bottles of water, meals and protein bars, for people to offer free accommodation to those who have been evacuated from their homes, and the list goes on.
Hashtags related to the Australian bushfire crisis are gaining traction worldwide and helping to drive donations. #Australiabushfires has been used over 41,000 times at the time of writing this piece. Collective art auctions are being held using the hashtag #ozfireartauction generating 10’s of thousands of dollars in donated funds that are going directly to charities such as Red Cross, the RFS and Wires Wildlife Rescue. @emptyesky has over 16.5k followers in record time – A movement of foodies + adventurers supporting local businesses affected by the #Australianfires, to name a few.
“Any evolution in society as significant as social media will always come with some pitfalls and risks. The Australian bushfire crisis has been a situation where I have seen the power of social media platforms harnessed for good,” Valentina said.
Let’s hope that 2020 brings some relief to the drought-stricken areas and that we as a nation can continue to collaborate on and off social media platforms to help those in need.
Latest News
Sydney Comedy Festival: Taking The City & Social Media By Storm
Sydney Comedy Festival 2024 is live and ready to rumble, showing the best of international and homegrown talent at a host of venues around town. As usual, it’s hot on the heels of its big sister, the giant that is the Melbourne International Comedy Festival, picking up some acts as they continue on their own […]
Global Marketers Descend For AANA’s RESET For Growth
The Australian Association of National Advertisers (AANA) has announced the final epic lineup of local and global marketing powerhouses for RESET for Growth 2024. Lead image: Josh Faulks, chief executive officer, AANA Back in 2000, a woman with no business experience opened her first juice bar in Adelaide. The idea was brilliantly simple: make healthy […]
Is Meta’s New AI Chatbot Too Left-Wing?
Meta's chatbot accused of being left-wing after being caught wearing a Che Guevara T-shirt & listening to Billy Bragg.
TV Ratings (23/04/2024): Why Did No One Tell Angela That Farmer Wants A Wife Is Set On A Farm?
As wonderful as this headline is, let's face it, we all know an 'Angela', don't we?
PubMatic Unveils New AI Partnership To Turn Social Posts Into Ads For Any Digital Channel
Here's some nifty tech for turning social posts into ads. Assuming said posts aren't one-star character assassinations.
Intuit Mailchimp Makes A Splash With Its First Australian Brand Campaign
Ever laugh along at a gag you didn't get so as not to appear dumb? Get ready for more feigning with this new work.
GumGum’s Rob Hall: Advertisers Can No Longer “Rely On Binary Descriptions” Of Consumers
If anyone's got their finger on adtech's pulse, it's Rob Hall. He also avoids using the good paper in the office printer
Mastercard Nabs Florencia Aimo From Marriott International
Marriott International's Florencia Aimo jumps from the hotel business to the exploitative credit card one.
Bastion Agency Appoints Cheuk Chiang As New ANZ CEO
Cheuk Chiang takes the reins over at Bastion Agency. But not the rains down in Africa.
Spotlight On Sponsors: Major Sponsorship Wins After A Disappointing Week In Sport
B&T continuing our deep dive into local sport sponsorships & that's despite not a single offer of a free ticket as yet.
Macca’s Marketing Director, Samantha McLeod On Big Mac Chant: “What Was Once Old Is Now Cool Again”
Macca's using the power of nostalgia in latest Big Mac campaign. Well, only for those who've ever eaten one sober.
World Premiere Of Midnight Oil: The Hardest Line To Open Sydney Film Festival 2024
Oil's biopic to open Sydney Film Festival. Here's hoping Molly Meldrum will take his pants down at the premiere.
Entries Are Now Open For The 2024 Brandies, IntelligenceBank’s Annual Brand Marketing Awards
The Brandies are, of course, a prestigious marketing gong and not the mystery tipple favoured by nannas everywhere.
The Fred Hollows Foundation Appoints Ardent For PR
Yes, we all like to have a joke at PR's expense. But sometimes it does important work, like this.
AI, eCommerce & Marketing Specialists Are In Increased Demand By Businesses, New Data From Fiverr Shows
Has your philosophy & anthropology degree left you with nothing but a huge HECS debt? Here's what you should've studied.
Perth’s First 3D Anamorphic Billboard Arrives Courtesy Of oOh!media
Do you love a buzzword? Now you can add anamorphic to the list as it relates to billboards, not a colleague's ears.
MasterChef Australia & Crown Resorts Launch Unique Dining Experience With ALUMNI
A pop-up restaurant staffed by MasterChef contestants! That's fine dining prices for first-year apprentice chef cuisine!
Amanda Laing Announces Resignation From Foxtel Group
Foxtel's chief commercial & content officer heads for the exits. Read nice things the bosses said about her right here.
The Lost Letters From Our Diggers: News Corp Unveils ANZAC Day Special
It's nice when brands respectfully acknowledge ANZAC Day.
Howatson+Company Acquires Akkomplice
Large indie acquires a slightly smaller indie. Much like a shark eating a tuna, just with less thrashing and blood.
Google Delays Third-Party Cookie Deprecation Again
In good news for the sale of picture library biscuit photos, Google continues to tease over the end of cookies.
Education A Low Priority For Aussies More Concerned With Cost Of Living Forethought Study Reveals
Study finds Aussies cutting back on education due to cost of living. Booze & Uber Eats sales remain largely unaffected.
“I’m Still The Same Person That I Was”: Rikki Stern Says “Fucc It” To Cancer Stereotypes
B&T always happy to promote the anti-cancer cause. Even brands that massively overdo it with the hot pink.
The Unapproved Climate Certification Allegedly Causing Mass Greenwashing
Are you left flummoxed in the canned tuna & free range eggs aisle? Just wait till this green certification gets up.
TV Ratings (22/04/2024): Fans Mock “Over The Top” Reaction To New MasterChef Judges
MasterChef returns for its 2024 season. B&T stands by putting peppercorns in Gravox & no one will be any the wiser.
Dentsu Restructure: Muddle, Harvey & Johnston Take Leadership Baton As Bass & Yurisich Exit
A large broom has swept through Dentsu's local ops this morning, taking with it some big names & the air con's cobwebs.
Industry Shares Trends Shaping The Industry This International Creators Day
B&T's asking adland creators to reveal their top trends. And it's not good news for your Jenny Kee cardigan collection.
Mable Extends HOYTS Sensory Screenings Partnership
Mable has extended its HOYTS sensory screening partnership. Vigorously defends its two-star Oppenheimer review.
Orphan Launches ‘They Need Our Help. We Need Yours’ For Children’s Cancer Institute
Anything to do with childhood cancers has B&T's 110% support. That said, we do ignore the red meat & alcohol warnings.
Smile Team Orthodontics & Keep Left Collaborate On Smile-Inducing Campaign
As parents would attest, given the cost of orthodontics you'd expect this campaign to be a lavish production indeed.
Opinion: How Video Calls Neglect Learning Diversity
Need an excuse to duck out of a video call this arvo? Show this to your boss.
DoubleVerify Achieves First-Of-Its-Kind Responsible AI Certification From TrustArc
DoubleVerify receives responsible AI certification. However, not its robotic vacuum that's been seen menacing the cat.
Smile For A Good Cause: The Social Media Campaign Giving Back To The Community
Are you known as the office Austin Powers? More for you teeth than shagability? Get snappy new fangs with this news.
Elon Musk Mocks Albo After ESafety Wins Court Injunction Against X
Albo's 2024 from hell continues - Rabbitohs in crisis, down in the polls and now feuding with world's richest man.
Real Estate Developer In Hot Water Over “Sexually Exploitative” OOH Campaign
Real estate agents again tops in the 'least trusted profession' polls, nudging used car salesmen & ad creatives.
Epsilon’s Shane Hanby: Post-Cookie Era Relies On “Teamwork” Between Brands, Marketers & Tech
This pro predicts more "teamwork" in a post-cookie era. Which spells bad news for the uncooperative or plain stubborn.