Aussie Home Loans Appoints New Customer GM

Aussie Home Loans Appoints New Customer GM

Aussie Home Loans has appointed Richard Burns to the position of General Manager Customer, commencing Monday 9 February 2015.

Mr Burns will have responsibility for Aussie’s brand, marketing and digital presence, customer retention and data, and IT architecture and operations; leading a team of more than 40.

Richard Burns

Richard Burns

Mr Burns comes with over 20 years’ experience in marketing, product, strategy, digital and user experience. He joins Aussie after seven years with CommSec where he is currently General Manager Customer Experience, responsible for the end-to-end user experience of CommSec’s customers. Previous roles at CommSec included Head of Strategy and Head of Marketing.

Founder and Executive Chairman of Aussie, Mr John Symond AM, said “General Manager Customer is a critical and unique role within our business, and we have been searching across industries and markets to find the right person for the job. I am delighted that this search led us to Richard and that he accepted my offer to join the Aussie team.

“As a member of the executive management team, Richard will be responsible for protecting and growing the Aussie brand while at the same time strengthening our digital effectiveness and presence with innovative technology,” he added.

“Richard is an impressive senior executive and without doubt has the right cultural fit, vision, experience and drive to lead our marketing, digital and IT teams,” Mr Symond concluded.

Mr Burns said, “Aussie is a genuine and iconic Australian brand and I am thrilled to be joining the business. Leading the IT, digital and marketing teams will be a great challenge, and one that will allow me to draw upon my experience in each of these three areas. I have heard great things about the team and am looking forward to meeting and working with them all.”




Please login with linkedin to comment

Instagram ads The Daily Mail

Latest News

Sydney Comedy Festival: Taking The City & Social Media By Storm
  • Media

Sydney Comedy Festival: Taking The City & Social Media By Storm

Sydney Comedy Festival 2024 is live and ready to rumble, showing the best of international and homegrown talent at a host of venues around town. As usual, it’s hot on the heels of its big sister, the giant that is the Melbourne International Comedy Festival, picking up some acts as they continue on their own […]

Global Marketers Descend For AANA’s RESET For Growth
  • Advertising

Global Marketers Descend For AANA’s RESET For Growth

The Australian Association of National Advertisers (AANA) has announced the final epic lineup of local and global marketing powerhouses for RESET for Growth 2024. Lead image: Josh Faulks, chief executive officer, AANA  Back in 2000, a woman with no business experience opened her first juice bar in Adelaide. The idea was brilliantly simple: make healthy […]