Insurance claims handling highly valued

Insurance claims handling highly valued

This story was written by B&T in association with




Superannuation fund executives and their members are virtually unanimous in their belief that the measure of a good insurance provider is how it manages and communicates when it comes to claims time.

A recent survey showed that 39% of industry respondents rate claims handling as the key issue for superannuation funds and members.

Superannuation Complaints Tribunal chairperson, Jocelyn Furlan has confirmed the importance of claims handling, but suggests it is not just an issue for the insurance providers, but also for superannuation fund trustees and their administrators.

In a recent address to the Conference of Major Superannuation Funds (CMSF), Furlan suggested that more efficient claims handling and member communications could serve to reduce the number of instances of members seeking the costly intervention of lawyers rather than using non-legal, no-cost mechanisms and claims processes.

But how does this high level of legal involvement affect the claims process? And what can be done to improve claims handling? For more details read Insurance claims handling highly valued




Please login with linkedin to comment

Collaboration

Latest News

Sydney Comedy Festival: Taking The City & Social Media By Storm
  • Media

Sydney Comedy Festival: Taking The City & Social Media By Storm

Sydney Comedy Festival 2024 is live and ready to rumble, showing the best of international and homegrown talent at a host of venues around town. As usual, it’s hot on the heels of its big sister, the giant that is the Melbourne International Comedy Festival, picking up some acts as they continue on their own […]

Global Marketers Descend For AANA’s RESET For Growth
  • Advertising

Global Marketers Descend For AANA’s RESET For Growth

The Australian Association of National Advertisers (AANA) has announced the final epic lineup of local and global marketing powerhouses for RESET for Growth 2024. Lead image: Josh Faulks, chief executive officer, AANA  Back in 2000, a woman with no business experience opened her first juice bar in Adelaide. The idea was brilliantly simple: make healthy […]