How Marketers Can Truly Bring Their Brand To Life

How Marketers Can Truly Bring Their Brand To Life
SHARE
THIS



In this opinion piece, Veronika Birnkammer (pictured below), marketing director at Fluent Commerce for Australia and New Zealand, provides some tips on how marketers can help build a brand that offers more than just products and services.

Veronika Birnkammer

Google knows everything, doesn’t it? But what does Google actually do and how does it make money? These are some of the questions I field regularly from non-tech savvy friends and family.

It’s not just the older generations who might lose track of who does what and who sells what in today’s business landscape. It seems that everyone is in everyone else’s pockets. For instance, Apple is no longer just a computer and phone brand, but is expanding into cars. Amazon is not an online bookstore – it is selling virtually anything you can think of, streaming TV content and providing a variety of business solutions as well. Banks are investing heavily in software and digital services. The list of businesses choosing to bust out of their corner of the business world is endless.

The sectors that once defined business are increasingly weaving together and blurring the lines. This inevitably leads to confusion for customers, making it even more important for brand marketers to be able to differentiate and succinctly explain what the vision and value of their business is.

Bruce Barton, a 1920s advertising and marketing pioneer, said that the role of advertising was to help corporations find their soul. By the 1940s, the search for the ‘true meaning of brands’ and the ‘brand essence’ was well under way, and the focus on products and their attributes was gone. With industries merging and flowing into each other, there is a new urgency behind this desire to build a brand that transcends product and services. Here are some thoughts on where to direct your focus to achieve this:

Focus on emotion and experience

Brand marketers, regardless of sector, need to focus on the emotion and experience around a brand, rather than a certain product or product category, so that when this expands or changes, it doesn’t have the same confusing, disruptive impact on customers. Find what the vision of your brand is beyond your product offering and stick to it. Commit to this so your range of products and services can remain fluid.

Limited options for better brand experiences

In the retail sector, we’re seeing an increasing trend towards reducing choice, offering the customer less options to avoid overwhelming the with choices and aid quick decision-making. Big department stores and small boutique providers are both culling endless options. If you invest in knowing your customer well, you can provide a unique experience that appeals to their preferences. There is value in providing a curated, limited range. This trend also extends to the food sector. The days of customers being thrilled to read through 10-page menus are well and truly over. Customers appreciate a higher quality, limited selection. It might seem counter-intuitive, but by limiting choice, you’re saving your customer time and increasing the value of your brand experience.

Demonstrate a social conscience

Having a social conscience means taking actions to genuinely benefit the environment and community. To become an integral part of the way people live their lives (which includes the shopping choices they make), it is important to focus on a brand vision that transcends the goal of revenue. Customers are increasingly supporting eco-friendly, sustainable brands that show a commitment to giving, not just taking. Internally, staff who share your vision will be more engaged in making an impact in the business and subsequently improving customer experiences.

Don’t be afraid to pivot

Often the idea of pivoting can be exaggerated. You might not need to abandon your core business, but you may benefit from spinning the brand off in a new direction. It could be a decision to specialise more, to really target your offering to meet customer demand. To stand out from the crowd, sometimes you need to do things differently to what you’ve always done.

Invest in content marketing

Finding your content niche can help you stand out on social platforms and reach your target market with useful information they value. Invest time in answering the questions that your customer service team handle regularly and make your content easy to read, interact with and share. Focus on helping, educating and differentiating your brand as a thought leader. A good example of this is athletic apparel brand Lorna Jane, which has almost 1.5 million followers on Instagram, over 1.8 million video views on YouTube, and regularly publishes original content both online and in print that educates and builds the brand’s community on topics that relate to fitness, nutrition and its products.

For brand marketers, you know when you’re succeeding when customers and key audiences begin to know who you are, rather than what do you do. With modern technology, its easier than ever to cultivate unique customer experiences beyond the products on offer and bring your brand to life.

Please login with linkedin to comment

brand growth Fluent Commerce Veronika Birnkammer

Latest News

Adflow’s Regional OOH Coverage Expands By 60%
  • Media

Adflow’s Regional OOH Coverage Expands By 60%

OOH transit company Adflow has announced the success of the first phase of its regional expansion program. Adflow’s regional footprint has increased by 60 per cent to now include 65 regional locations. With 9.1 million people living regionally in Australia (growth of 1.1 per cent experienced in the 19/20 Financial year) and most regional centres […]

Freshworks Starts Trading On Nasdaq, Valued at $13.7 Billion
  • Technology

Freshworks Starts Trading On Nasdaq, Valued at $13.7 Billion

Freshworks, a leading software company, has started trading on the Nasdaq Global Select Market, marking an important milestone for the company. The company priced its IPO at US$36 per share (AU$49.76), raising about US$1 billion (AU$1.4B), resulting in a total market capitalisation of AU$13.7 billion  (US$10B). Freshworks, which was founded in India, has strong roots […]

SLIK Announces Four New Key Hires
  • Marketing
  • Media

SLIK Announces Four New Key Hires

Independent creative agency, SLIK, has made significant changes to its full service creative offering with four hires across management, creative and production.

How Retailers Can Maximise Their Results This Sales Season
  • Marketing
  • Technology

How Retailers Can Maximise Their Results This Sales Season

Black Friday Cyber Monday (BFCM) is the biggest player in the holiday shopping game and Google’s most recent research suggests consumer interest for the peak sales season starts much earlier than retailers may realise. The pandemic has fundamentally changed buyer behaviour over peak sales season, with Google suggesting that global consumer interest in Black Friday […]

Agent99 Adds The Distilled Spirits Council Of The U.S &  Helen Tarrant To Portfolio
  • Marketing

Agent99 Adds The Distilled Spirits Council Of The U.S & Helen Tarrant To Portfolio

Awindependent PR Agency Agent99 has added The Distilled Spirits Council of the US (DISCUS) to its client roster, alongside thought leader and commercial property specialist, Helen Tarrant. DISCUS is a national trade association representing U.S. producers, marketers, and exporters of distilled spirits. The account was won following a competitive pitch earlier this year. DISCUS has […]

Melbourne Creatives Release “Locktown” T-shirts To Raise Funds For Beyond Blue
  • Campaigns
  • Media

Melbourne Creatives Release “Locktown” T-shirts To Raise Funds For Beyond Blue

Melbourne-based independent creative agency, By All Means, has today released limited edition ‘Locktown’ t-shirts to create a positive, artistic commemoration of their city, while shining a spotlight on the significant impact of lockdown on the mental health of Victorians. After 235 days under strict stay-at-home orders, Melbourne today claims the unenviable crown from Buenos Aires […]

Influencer Marketing Agency Komodo Announces New TikTok Offering
  • Marketing

Influencer Marketing Agency Komodo Announces New TikTok Offering

Global marketing agency, Komodo, has announced it will be launching a dedicated TikTok arm to the business in Australia, following a series of key industry hires and new creators signed to their roster. The agency, who partners brands with social influencers across the globe, aims to bring a new dimension to influencer marketing by assisting brands […]

How Retail Can Help Consumers Ride The Emotional Rollercoaster Of COVID-19
  • Opinion

How Retail Can Help Consumers Ride The Emotional Rollercoaster Of COVID-19

According to Fifth Dimension CEO Lyndall Spooner, whether you like roller coasters or not, we have all been riding ‘Dashed Hopes’ the COVID-19 emotional roller coaster for over 18 months and many of us have turned to online retail therapy to cope.   Spooner uses the analogy of an emotional roller coaster to depict consumers’ […]

Havas Village Australia Launches “Be Together” To Reunite Staff With Loved Ones When Borders Open
  • Media

Havas Village Australia Launches “Be Together” To Reunite Staff With Loved Ones When Borders Open

Underscoring its ongoing commitment to team care and wellbeing, during and beyond the pandemic, Havas Village Australia has introduced be together – a reconnection initiative to enable staff to reconnect with loved ones for longer when domestic and international borders reopen. The initiative, which reflects the Havas core value ‘Better Together’, gives staff from Host/Havas, […]

by B&T Magazine

B&T Magazine
ANZ Brands Top Pattern’s Best Practice Ranking Of Brands On Amazon.com.au
  • Media

ANZ Brands Top Pattern’s Best Practice Ranking Of Brands On Amazon.com.au

Global ecommerce and marketplace specialist Pattern has ranked a group of 50 brands selling on Amazon.com.au based on a set of best practice criteria it has developed. Pet brand Zenify topped the ranking in Pattern’s Amazon Australia Benchmarking Report, scoring 82 per cent of the possible marks against a set of criteria designed to measure […]

Fifth Dimension Expands Executive Leadership Team
  • Marketing

Fifth Dimension Expands Executive Leadership Team

Fifth Dimension Consulting has announced the expansion of its executive leadership team in response to the organisation’s significant growth over the last 18 months. Lyndall Spooner has moved from the position of managing director to the role of chief executive officer (CEO).  As CEO, she will lead Fifth Dimensions’ innovation arm, as well as the […]