Foxtel has announced that two of its senior executives, Les Wigan and Lesley Portwain (feature image), will move into newly created roles reporting to CEO Patrick Delany.
Delany said: “I’m pleased to be in a position to promote two talented executives from within the Foxtel Group to newly created roles with responsibility across the Foxtel broadcast and streaming business.”
Wigan moves into the role of executive director – operations & technology, Foxtel Group while Portwain moves into the role of chief customer service officer, Foxtel.
In addition to these changes, Alice Mascia, chief product and strategy officer will take on responsibility for Foxtel’s Transformation office.
This follows the decision of current Chief Operations Officer Euan Smith to become CEO of leading Malaysian TV business, Astro.
Delany added: “Since joining us two years ago, Euan has led a transformation in technology, operations and customer service at Foxtel playing a vital role in our turnaround and helping lay the foundations for our future.
“I understand his desire to take a CEO role and given he commutes once a month to London to be with his family, to be a little closer to home. I want to thank him for his outstanding support and all of us at Foxtel congratulate him on his appointment and wish him well in the role.
“We now have an opportunity to bring forward our plans to reset Foxtel’s operating model. This will involve bringing best-in-class digital technology, including that created for the Kayo Sports streaming platform, across the entire Group with the aim of delivering a material improvement in efficiency and customer experience.”
Wigan is currently Chief Operating Officer at Kayo Sports having led the establishment of the world leading sports streaming product.
In his new role, he will be responsible for all technology platforms, services and operations across the Group’s Broadcast, Streaming, Enterprise and Studios. His role will include unifying the underlying technology and platforms across the Group.
Portwain is currently Director, Customer Service having played a key role in improving Foxtel’s customer satisfaction. In her new role, she will have responsibility for all customer journeys from post-sale to point of retention for the Foxtel product.
