Foxtel has announced that two of its senior executives, Les Wigan and Lesley Portwain (feature image), will move into newly created roles reporting to CEO Patrick Delany.
Delany said: “I’m pleased to be in a position to promote two talented executives from within the Foxtel Group to newly created roles with responsibility across the Foxtel broadcast and streaming business.”
Wigan moves into the role of executive director – operations & technology, Foxtel Group while Portwain moves into the role of chief customer service officer, Foxtel.
In addition to these changes, Alice Mascia, chief product and strategy officer will take on responsibility for Foxtel’s Transformation office.
This follows the decision of current Chief Operations Officer Euan Smith to become CEO of leading Malaysian TV business, Astro.
Delany added: “Since joining us two years ago, Euan has led a transformation in technology, operations and customer service at Foxtel playing a vital role in our turnaround and helping lay the foundations for our future.
“I understand his desire to take a CEO role and given he commutes once a month to London to be with his family, to be a little closer to home. I want to thank him for his outstanding support and all of us at Foxtel congratulate him on his appointment and wish him well in the role.
“We now have an opportunity to bring forward our plans to reset Foxtel’s operating model. This will involve bringing best-in-class digital technology, including that created for the Kayo Sports streaming platform, across the entire Group with the aim of delivering a material improvement in efficiency and customer experience.”
Wigan is currently Chief Operating Officer at Kayo Sports having led the establishment of the world leading sports streaming product.
In his new role, he will be responsible for all technology platforms, services and operations across the Group’s Broadcast, Streaming, Enterprise and Studios. His role will include unifying the underlying technology and platforms across the Group.
Portwain is currently Director, Customer Service having played a key role in improving Foxtel’s customer satisfaction. In her new role, she will have responsibility for all customer journeys from post-sale to point of retention for the Foxtel product.
Please login with linkedin to commentFoxtel
In this guest post, CTO of Wiise, Hamish Browne (pictured below), says tech’s new focus on privacy will lead to new rules and new ways of doing business for marketers… With the delicate balance between customer data and privacy in the spotlight like never before, the potential emergence of new standards and business models, is […]
Businesswoman, reality TV star, and social media personality Kim Kardashian has posted an ad for mysterious cryptocurrency Ethereum MAX [EMAX]. In a post on her Instagram story – where she has 228 million followers – Kardashian wrote: “Are you guys into crypto????” “This is not financial advice but sharing what my friends just told me […]
Great Southern Bank has launched a brand campaign this week, ‘Happily Clever After’, coinciding with its name change from Credit Union Australia, bringing to life its purpose of helping all Australians own their own home. The journey to changing from Credit Union to Great Southern Bank began back in 2020. When Australia’s largest customer-owned bank, […]
Nine has promoted Jo Clasby to the role of commercial director – publishing, where she will report to Nick Young. She was previously director of client partnerships – publishing. Her new role establishes her at the same level of seniority as Anthony Smyth, commercial director – radio. Smyth was promoted at the start of this […]
Hospitality giant Accor is shining a light on the joy of cities through its newest campaign, ‘Go ALL Out’, which launches in Australia and New Zealand today. The gateway to the ‘Go ALL Out’ campaign is ALL – Accor Live Limitless, a lifestyle loyalty program that integrates rewards, services and experiences throughout the Accor portfolio […]
Global affiliate and partner marketing firm Silverbean has secured new contracts with 13 major Australian brands and is now working to double the size of its Asia-Pacific team. Silverbean launched in Australia in 2019 and has seen steady growth through its work with retailers. Now, with 15 new brands joining the Silverbean portfolio, the agency […]
Tourism PR and marketing agency GTI has announced the appointment of longtime media executive Jenny Pham as its new general manager of marketing and strategy. Pham (pictured above) will lead the agency’s marketing division with responsibility for strategy, media and consumer marketing, while GTI founder and managing director Sarah Anderson remains as the day-to-day lead […]
Clipboard, a free professional networking platform for the hospitality industry, has announced it will seek to raise its next round of funding via equity crowdfunding platform Birchal. This will power its vision to transform the way the fragmented hospitality industry connects, shares experiences, markets and recruits. With a growing member database of over 24,000 hospitality […]