Aussie Retailers Warned To Lift Their Delivery Game To Combat Amazon Threat

Aussie Retailers Warned To Lift Their Delivery Game To Combat Amazon Threat
SHARE
THIS



The impending arrival of Amazon Down Under will evolve shopping habits and raise the bar for Aussie retailers, and those who fail to meet the newfound expectations of consumers will fall behind, according to one expert.

Carl Hartmann, founder of Temando, a multi-carrier shipping platform for commerce, believes Amazon represents both a threat and opportunity for retailers.

Speaking to the Australian Financial Review, Hartmann said that while Amazon Marketplace will enable retailers to find new customers, the retail behemoth will transform shopping habits increase the expectations of consumers.

“The future belongs to retailers who can close the gap between customers’ expectations and reality,” he said.

“This year in our research we’re seeing a widening gap between customers’ expectations and what they’re willing to pay and what retailers are doing.

“When Amazon comes, the bar gets consistently lifted.”

The research that Hartmann is referring to is Temando’s annual State of Shipping in Commerce survey, which was released last week.

According to the survey, 65 per cent of respondents said they would no longer shop online if shipping costs exceeded their expectations.

The survey also found that nearly 60 per cent of respondents would be discouraged from using a retailer again if they had a negative shipping experience with them.

Hartmann expressed to the AFR his fear that Aussie retailers aren’t ready to cope with a rise in shipping costs.

His comments coincide with a new whitepaper by Australia Post on online shopping habits, which found that strong returns policies and improved delivery options have further encouraged the uptake of online shopping.

The Inside Australian Online Shopping report also found that the 7pm-to-10pm period is the most popular for Aussie online shoppers, followed by the 2pm-to-5pm and 9am-to-12pm periods.

Please login with linkedin to comment

Advertising Standards Bureau Carl Hartmann Digitial Temando

Latest News

Swinburne University Of Technology And FourthRev Help Students Gain Hands On Digital Skills
  • Marketing

Swinburne University Of Technology And FourthRev Help Students Gain Hands On Digital Skills

Swinburne University of Technology has launched a series of  Bootcamp Graduate Certificate courses, developed in partnership with FourthRev. The courses, an Australian-first, will upskill career changers and provide students the capabilities required to thrive in the digital economy. They are available on-campus and through its online arm, Swinburne Online. Alongside completing projects which will emulate […]

PayPal Partners With Welcome To Country
  • Marketing
  • Media

PayPal Partners With Welcome To Country

PayPal has partnered with Welcome to Country, Australia’s first Indigenous-led not-for-profit marketplace, which showcases businesses that support Aboriginal and Torres Strait Islander communities. Welcome to Country launched in 2019, providing an online platform for Indigenous experience providers across tours, day treks, scenic flights, bush food, festivals, art and cultural experiences. When the pandemic hit, the […]

Former Deputy PM Julie Bishop Now Has Her Own Barbie Doll
  • Marketing

Former Deputy PM Julie Bishop Now Has Her Own Barbie Doll

Former liberal politician and female icon Julie Bishop has further cemented her celebrity status by scoring her very own Barbie doll. According to The Sydney Morning Herald, Barbie creators Mattel, created the Barbie doll in Bishop’s likeness to honour her achievements. Unfortunately, the Julie Bishop Barbie won’t be for sale. Instead, the one-off doll was […]

Digital Marketing Agency Whitehat Debuts New Website
  • Marketing

Digital Marketing Agency Whitehat Debuts New Website

Full-service digital marketing agency Whitehat Agency has launched its new website and branding, with the end-to-end project delivered by its own team of experienced in-house website designers, developers and UX specialists. After a challenging 2020,  Whitehat Agency has experienced a very positive 2021 to date, onboarding nine new clients including The Dog Mum, Handpicked Wines, Compost […]

Fintech Start Up DiviPay Bolster Team With Head Of Accounting
  • Marketing

Fintech Start Up DiviPay Bolster Team With Head Of Accounting

Fast-growing fintech startup DiviPay has announced the appointment of one of Australia’s most influential and reputable public figures in the accounting world, Trent McLaren, as its head of accounting. The move will enable Divipay to expand its reach into the accounting industry, with the aim of growing its business customer base. DiviPay, Australia’s first virtual […]

Adhesive Wins PR For Domain Group
  • Marketing

Adhesive Wins PR For Domain Group

Independent agency Adhesive has been appointed the public relations agency of record in Australia for the Domain Group, a leading property technology and services marketplace. The appointment will see Adhesive support PR & communications and campaign media activity for Domain, across consumer, corporate and B2B market remits. Adhesive will work closely with Domain’s in-house communications, […]

New Podcast ‘Come Out Wherever You Are’ Launches On LiSTNR For Pride Month
  • Media

New Podcast ‘Come Out Wherever You Are’ Launches On LiSTNR For Pride Month

Sean Szeps is a gay father and a proud member of the LGBTQIA+ community who believes he does not know enough about those within his community that have different gender and sexual identities to his own. Feeling compelled to explore the unique experiences of every member of the community, Szeps’ new podcast, Come Out Wherever […]