B&TB&TB&T
  • Advertising
  • Campaigns
  • Marketing
  • Media
  • Technology
  • Regulars
    • Agency Scorecards
    • Best of the Best
    • Campaigns of the Month
    • CMO Power List
    • CMOs to Watch
    • Culture Bites
    • Fast 10
    • New Business Winners
    • Spotlight on Sponsors
  • Jobs
  • Awards
    • 30 Under 30
    • B&T Awards
    • Cairns Crocodiles
    • Women In Media
    • Women Leading Tech
Search
Trending topics:
  • Cairns Crocodiles
  • Nine
  • Seven
  • Cannes Lions
  • NRL
  • State of Origin
  • WPP
  • AFL
  • Thinkerbell
  • Pinterest
  • B&T Women in Media
  • imaa
  • Anthony Albanese
  • Spotlight on Sponsors
  • Meta
  • EssenceMediaCom
  • Foxtel
  • TV Ratings
  • Radio Ratings
  • Sports Marketing

  • About
  • Contact
  • Editorial Guidelines
  • Privacy
  • Terms
  • Advertise
© 2025 B&T. The Misfits Media Company Pty Ltd.
Reading: Aussie Retailers Warned To Lift Their Delivery Game To Combat Amazon Threat
Share
B&TB&T
Subscribe
Search
  • Advertising
  • Campaigns
  • Marketing
  • Media
  • Technology
  • Regulars
    • Agency Scorecards
    • Best of the Best
    • Campaigns of the Month
    • CMO Power List
    • CMOs to Watch
    • Culture Bites
    • Fast 10
    • New Business Winners
    • Spotlight on Sponsors
  • Jobs
  • Awards
    • 30 Under 30
    • B&T Awards
    • Cairns Crocodiles
    • Women In Media
    • Women Leading Tech
Follow US
  • About
  • Contact
  • Editorial Guidelines
  • Privacy
  • Terms
  • Advertise
© 2025 B&T. The Misfits Media Company Pty Ltd.
B&T > Marketing > Aussie Retailers Warned To Lift Their Delivery Game To Combat Amazon Threat
Marketing

Aussie Retailers Warned To Lift Their Delivery Game To Combat Amazon Threat

Staff Writers
Published on: 18th July 2017 at 12:21 PM
Staff Writers
Share
2 Min Read
SHARE

The impending arrival of Amazon Down Under will evolve shopping habits and raise the bar for Aussie retailers, and those who fail to meet the newfound expectations of consumers will fall behind, according to one expert.

Carl Hartmann, founder of Temando, a multi-carrier shipping platform for commerce, believes Amazon represents both a threat and opportunity for retailers.

Speaking to the Australian Financial Review, Hartmann said that while Amazon Marketplace will enable retailers to find new customers, the retail behemoth will transform shopping habits increase the expectations of consumers.

“The future belongs to retailers who can close the gap between customers’ expectations and reality,” he said.

“This year in our research we’re seeing a widening gap between customers’ expectations and what they’re willing to pay and what retailers are doing.

“When Amazon comes, the bar gets consistently lifted.”

The research that Hartmann is referring to is Temando’s annual State of Shipping in Commerce survey, which was released last week.

According to the survey, 65 per cent of respondents said they would no longer shop online if shipping costs exceeded their expectations.

The survey also found that nearly 60 per cent of respondents would be discouraged from using a retailer again if they had a negative shipping experience with them.

Hartmann expressed to the AFR his fear that Aussie retailers aren’t ready to cope with a rise in shipping costs.

His comments coincide with a new whitepaper by Australia Post on online shopping habits, which found that strong returns policies and improved delivery options have further encouraged the uptake of online shopping.

The Inside Australian Online Shopping report also found that the 7pm-to-10pm period is the most popular for Aussie online shoppers, followed by the 2pm-to-5pm and 9am-to-12pm periods.

Join more than 30,000 advertising industry experts
Get all the latest advertising and media news direct to your inbox from B&T.

No related posts.

TAGGED: Advertising Standards Bureau, Digitial
Share
Staff Writers
By Staff Writers
Follow:
Staff Writers represent B&T's team of award-winning reporters. Here, you'll find articles crafted with industry experience spanning over 50 years. Our team of specialists brings together a wealth of knowledge and a commitment to delivering insightful, topical, and breaking news. With a deep understanding of advertising and media, our Staff Writers are dedicated to providing industry-leading analysis and reporting, both shaping the conversation and setting the benchmark for excellence.

Latest News

Cindy Rose Appointed WPP CEO
10/07/2025
Dame Lisa Carrington.
Zespri Teams Up With World Champion Kayaker Dame Lisa Carrington In Global Partnership
10/07/2025
Agency Scorecard: EssenceMediacom
10/07/2025
Agency Scorecard: It’s Friday
10/07/2025
//

B&T is Australia’s leading news publication magazine for the advertising, marketing, media and PR industries.

 

B&T is owned by parent company The Misfits Media Company Pty Ltd.

About B&T

  • About
  • Contact
  • Editorial Guidelines
  • Privacy
  • Terms
  • Advertise

Top Categories

  • Advertising
  • Campaigns
  • Marketing
  • Media
  • Opinion
  • Technology
  • TV Ratings

Sign Up for Our Newsletter



B&TB&T
Follow US
© 2025 B&T. The Misfits Media Company Pty Ltd. All Rights Reserved.
Welcome Back!

Sign in to your account

Register Lost your password?