The TAC Partners With alt/shift’s Behavioural Change Team To Launch ‘Dear Driver’

The TAC Partners With alt/shift’s Behavioural Change Team To Launch ‘Dear Driver’
B&T Magazine
Edited by B&T Magazine

Following a competitive pitch process, the Transport Accident Commission (TAC) engaged alt/shift’s Behavioural Change division to launch ‘Dear Driver’, a new campaign using traffic infringement letters to share real stories of people who have experienced road trauma.

The behaviour intervention campaign was developed by alt/shift’s behavioural scientists Kate Napoli and Maddy Chambers, directly targeting Victorian traffic infringement recipients by reminding them that a fine is not the worst thing that can happen to them.

People who receive an infringement notice will also receive a personal letter written and signed by Victorian SES first-responder Mark, reflecting on his first-hand experience with road trauma. The letters also feature a QR code inviting people to hear Mark’s story. Even if they choose not to click at this stage, the user journey leads offenders through multiple opportunities to view content – offenders will also be targeted with offence-specific stories on the Fines Victoria website, from other Victorians whose lives have been impacted from various risky road behaviours.

The final step of the campaign asks people to make a pledge to drive safely, by signing their name and clicking a ‘commit’ button.

With more than 7,000 driving infringement notices issued across Victoria each day, TAC CEO Tracey Slatter highlighted what a unique opportunity this campaign provides to communicate directly with known offenders.

“‘Dear Driver’ is a bold initiative, speaking directly to those who need our message most. Through empathy and real-life stories, we hope to ignite a change in behaviour and pave the way to safer roads,” Slatter said.

“Road safety is more than rules and penalties – it’s about people’s lives. By connecting with offenders on an emotional level, we hope to bring about a cultural shift towards safer decision-making on our roads,” concluded Slatter.

Kate Napoli, alt/shift’s national behavioural science & strategy director emphasises there is no single solution for changing complex road behaviours, so alt/shift/ needed to find a creative opportunity to intervene. “This campaign was a collaborative process with the TAC and its partners to reach road user, using a very unexpected channel,” said Napoli.

“The beauty of the campaign is that the message is being told directly to those who need to hear it most, by real people who have experienced the consequences first-hand”.

“We’re committed to applying a scientific approach to any communications challenge to ensure that great ideas and creative execution spring from a platform of behaviour change strategy – to optimise the likelihood of success,” said Anton Standl, alt/shift/ director.


CLIENT: The Transport Accident Commission (TAC)
● Tracey Stone – CRM Manager

● Kate Napoli – Behavioural Science & Strategy Director
● Maddy Chambers – Strategist & Behavioural Scientist

● Anton Standl – Director
● Sophie Truter – Group Account Director
● Anna Fullerton – Group Creative Director

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