Publicis: Voice Tech Delivers 2X Better Brand Recall Than TV

Publicis: Voice Tech Delivers 2X Better Brand Recall Than TV
SHARE
THIS



Voice is creating a lot of noise, for good reason. Publicis Media conducted a comprehensive study of US and UK smart speaker users to understand the evolution of how consumers interact with brands via voice.

Key findings from the study included a significant memory effect, as well as heightened physiological responses when interacting with smart speakers.

Voice delivered nearly two times unaided brand recall (96 per cent) compared with TV, and is on par with native mobile.

This correlates with measurement of electrodermal activity (sweat response) suggesting that people are in a more active and alert state when interacting with smart speakers.

Voice also stood out as one of the best experiences compared to TV and native mobile. It was found to be more engaging, fun, helpful, useful, informative and less boring.

Starcom Australia CEO Toby Barbour, said: “We believe that voice is the most human technology we’ve ever seen, and the Publicis Media study supports this view.

“Voice offers a real-time connection that heightens relevance and memory with a hands-free experience. For example, learning how to remove stains while you are doing the laundry.

“This creates a unique opportunity for brands to deliver the highly customised experiences that consumers are seeking.”

The Publicis Media findings are important given the predicted rise of voice in the near future:

  • Telsyte predicts that 3 million Australian households will have a smart speaker by 2022, equating to 30 per cent household penetration
  • Projections are that worldwide 50 per cent of ALL searches will be voice searches by 2020 (ComScore, 2017)
  • US/UK voice commerce will grow from US$2 billion to 40 billion-plus by 2022 (OC&C Strategy Consultants, 2018)

While consumers are enthusiastically embracing voice there is understandably some cynicism and caution about the involvement of brands.

General perceptions of advertising, especially what has transpired in digital and social advertising, means consumers will be reluctant to give up their data.

“Voice is undoubtedly on the rise, and there is a huge opportunity for marketers and brands.

“But the bar is set high for brands with expectations of personalisation and utility without invasion of privacy,” Barbour said.

“Brands will need to recognise that these devices are an intimate part of people’s lives and focus on authentically and purposefully helping people versus simply activating the technology.”

This analysis of voice is part of an on-going series presented by Starcom to help marketers and advertisers navigate the rapidly changing world of brands and technology.

Please login with linkedin to comment

brand recall publicis voice technology

Latest News

Study: Why The Australian Made Green & Gold Kangaroo Remains A Winner
  • Marketing

Study: Why The Australian Made Green & Gold Kangaroo Remains A Winner

The Australian Made logo has confirmed its international appeal, with new Horizon Consumer Science research finding 97 per cent of overseas consumers have a positive first impression of the iconic green and gold kangaroo. The research, which was carried out in six diverse export markets, found that more than two thirds (70 per cent) of […]

DDB Melbourne Wins Dulux’s Creative
  • Advertising

DDB Melbourne Wins Dulux’s Creative

Dulux has appointed DDB Melbourne as its sole creative and strategy agency following a competitive pitch. As a result of the appointment, the agency will lead strategy and creative for Dulux’s Decorative paints and coatings portfolio of brands, including Dulux, British Paints, and Berger. Dulux GM of Marketing, Strategy & Growth, Richard Hansen said: “Previously […]

ME Bank’s Candice Ayad: Leaders Of The Future Must Show Empathy, Vulnerability
  • Marketing

ME Bank’s Candice Ayad: Leaders Of The Future Must Show Empathy, Vulnerability

Candice Ayad has worked with strong, powerful women leaders. But they lacked two fundamental qualities in their leadership, which, she says, will be critical within businesses going forward. The Women in Media Awards, presented by Are Media, are just days away, with the best of Australian media set to be recognised and celebrated for their […]

by B&T Magazine

B&T Magazine
The Five Values For Business Success
  • Opinion

The Five Values For Business Success

Here's a serious business article that hopefully ticks B&T's quota box for serious business articles.

Opinion

by B&T Magazine

B&T Magazine
Is B2B Marketing Missing Its Emotional Touch?
  • Media

Is B2B Marketing Missing Its Emotional Touch?

B2B marketers could learn a thing or two from their B2C colleagues, argues WP Engine VP APAC sales Mark Randall in this guest post. It surprises me how many B2B organisations are not quite hitting the mark when it comes to reaching their audience. When talking directly to businesses, many brands are missing an opportunity […]

Opinion

by B&T Magazine

B&T Magazine
Burger King Trials Reusable Packaging
  • Media

Burger King Trials Reusable Packaging

Here's a top initiative from Burger King that does kinda sound like a slightly tedious Craig Reucassel documentary.

by B&T Magazine

B&T Magazine