Customology Appoints Penny Horsfield As Head Of Customer

Customology Appoints Penny Horsfield As Head Of Customer

Behavioural economics and customer loyalty agency Customology has announced the appointment of Penny Horsfield as head of customer.

Horsfield has worked with a number of top-tier agencies across CX, having delivered work for the likes of Westfield, JB Hi-Fi, Roadshow Entertainment, Optus, Grill’d, and Woolworths brands such as BWS and Dan Murphy’s.

Customology general manager Michael Barnard Horsfield’s appointment is a strategic expansion of the agency’s senior leadership team and is pivotal to support its continued growth and success.

“We’re excited to have Penny join the Customology team, as she brings a wealth of knowledge and skill, which is a natural fit for our strategic vision and the reputation we have for delivering critical thinking and outstanding work for our clients,” he said.

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Customology Penny Horsfield

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