Clemenger BBDO Sydney has announced the appointment of Jade Clark as head of customer experience (CX).

Clark joins from Lavender, where she led the agency’s CX work for NBN Co as group business head.

Throughout her career, Clark has worked across a number of large local and international brands including Westpac, Telstra, IKEA, Bupa, American Express and Hendricks Gin.

Clems Sydney managing director Emily Perrett said: “It’s incredibly exciting to have Jade join our team and expand our capability and service offering in the CX space as we continue to evolve our business model.”

Nick Garrett, CEO of Clems Melbourne and Sydney, added: “Jade is an incredibly smart, enthusiastic and brilliant talent, and we’re all looking forward to working with her.

“There’s work to be done in Sydney to get our creative output to where it needs to be, and Jade is one of a number of exciting hires we’ll be making over the coming months.”

Commenting on her appointment, Clark said: “I’m incredibly excited to be joining Clemenger BBDO. Working alongside Nick and Emily to help evolve the work we do for our clients is an opportunity which was too good to pass up.