The NRL Signs Freshworks to Streamline IT Operations

Freshworks, a leading software company announced its continued expansion across Australia and New Zealand by signing the National Rugby League (NRL) as a customer.

The NRL is using Freshworks’ cloud-based IT service management (ITSM) software, to support its internal team across all 16 clubs.

NRL provides swift IT support to its 1,200 NRL and Rugby League Administration members across Australia and Asia Pacific, making use of Freshworks’ technology.

Given the small team, selecting a user-friendly solution that was easy to implement and manage was crucial.

NRL previously faced expensive annual fees for similar software.

It also required a dedicated staff member to manage the platform and work with third parties to develop applications, workflows or administer upgrades, making the process slow and inefficient.

Since its implementation in August this year, the NRL has developed workflows in-house which has allowed the IT department to access all relevant ticket information in one single view.

This has also improved their asset management capabilities across all locations with the use of automation and a seamless mobile experience.

Going forward, NRL expects to utilize apps from the Freshservice marketplace including Microsoft Active Directory, which will enable the business to perform operations on users, groups and computers in the Active Directory environment.

Features including the service catalogue and the Freshservice orchestrator will also help automate a number of common requests.

Maurice Veliz, IT manager at National Rugby League said, “We were looking for a provider that was cost-efficient and could be managed in-house without relying on external parties.”

“We also needed something that was simple to use and easy to implement. Luckily, after a trial, we realized that Freshworks ticked all the boxes and more.”

Ben Pluznyk, director and country manager for Freshworks ANZ said, “We know that distributed IT teams make things a little bit more complicated for businesses today but our goal is to simplify SaaS, no matter where teams are based.”