B&TB&TB&T
  • Advertising
  • Campaigns
  • Marketing
  • Media
  • Technology
  • Regulars
    • Agency Scorecards
    • Best of the Best
    • Campaigns of the Month
    • CMO Power List
    • CMOs to Watch
    • Culture Bites
    • Fast 10
    • New Business Winners
    • Spotlight on Sponsors
  • Jobs
  • Awards
    • 30 Under 30
    • B&T Awards
    • Cairns Crocodiles
    • Women In Media
    • Women Leading Tech
Search
Trending topics:
  • Cairns Crocodiles
  • Nine
  • Seven
  • Cannes Lions
  • NRL
  • WPP
  • B&T Women in Media
  • AFL
  • Thinkerbell
  • Pinterest
  • State of Origin
  • Anthony Albanese
  • imaa
  • Meta
  • ARN
  • AI
  • Spotlight on Sponsors
  • TV Ratings
  • Radio Ratings
  • Sports Marketing

  • About
  • Contact
  • Editorial Guidelines
  • Privacy
  • Terms
  • Advertise
© 2025 B&T. The Misfits Media Company Pty Ltd.
Reading: How Brands Can Tap Into Aussie & Kiwis Emotions: Facebook Research
Share
B&TB&T
Subscribe
Search
  • Advertising
  • Campaigns
  • Marketing
  • Media
  • Technology
  • Regulars
    • Agency Scorecards
    • Best of the Best
    • Campaigns of the Month
    • CMO Power List
    • CMOs to Watch
    • Culture Bites
    • Fast 10
    • New Business Winners
    • Spotlight on Sponsors
  • Jobs
  • Awards
    • 30 Under 30
    • B&T Awards
    • Cairns Crocodiles
    • Women In Media
    • Women Leading Tech
Follow US
  • About
  • Contact
  • Editorial Guidelines
  • Privacy
  • Terms
  • Advertise
© 2025 B&T. The Misfits Media Company Pty Ltd.
B&T > Technology > How Brands Can Tap Into Aussie & Kiwis Emotions: Facebook Research
Technology

How Brands Can Tap Into Aussie & Kiwis Emotions: Facebook Research

Erin M Doyle
Published on: 3rd November 2016 at 11:05 AM
Erin M Doyle
Share
5 Min Read
SHARE

Facebook and TNS Australia (B&T Awards 2016 nominee) have investigated how Australians and New Zealanders present themselves on the Facebook and Instagram platforms, turns out there are six different types of consumer identities which creatives can use to really establish a connection.

TNS had 58 conversations and 1,200 surveys with Facebook and Instagram users in Australia and New Zealand to investigate the emotional drivers of behaviours. But why did they do it? “In terms of research there was a hole in our understanding,” Tom Dowuona-Hyde, Creative Agency Partner at Facebook Australia and New Zealand told B&T.

“We understand what people do on Facebook, the things they like, but we didn’t have that knowledge in terms of their behaviours. Which I think is most important, especially from the point of view of a creative agency because the world of building brands is understanding human behaviour.”

“If you know how a person wants to be seen on Facebook by the world (their sense of identity, their sense of humour, what they value), that’s really rich stuff that brands can tap into to build a brand. Not only can you get a direct response or sell a product, but to make people fall in love with your brand,” said Ryan France executive director – brand and communications insights at TNS Australia.

“This can really help brands form a creative brief, in terms of the tone-of voice and certain insights we can pull from this research. This also helps in terms of landing those quirky and interesting ideas. What we’ve seen over the past 10 years is the industry and clients have become more risk-adverse because the nature of measurabilities and data.

“This research gives creatives the ability to sell big ideas, because you have evidence to prove the nature of the quirkiness. With this you can look at what type of audience you want to reach, how they behave, the content they like. You can use it as a selling-in tool to get big ideas off the ground,” Dowuona-Hyde said.

There are six distinct modes that Facebook and Instagram users interact with the platform: daring, assertive, clever, security-seeking, friendly and playful. The idea is if brands are aware of the emotional needs they themselves satisfy, brands can they present an identity to make a personal connection with consumers.

DARING

daring connectors

How brands can speak on a DARING level:

  • TAILOR CONTENT TO ME: Bold one-liners; Outspoken; Punchy and to the point
  • TEACH ME: Different; Non-conformist ideas; Unusual exploits and adventures
  • MAKE ME CARE: Provocative content; Opinions and ideas that aren’t mainstream; Take a stand

ASSERTIVE

assertive connectors

How brands can speak on a ASSERTIVE level:

  • TAILOR CONTENT TO ME: Confident and assertive, make me feel superior
  • TEACH ME: Thought-leadership
  • MAKE ME CARE: Strong point of view; Be on top of your game

CLEVER

clever connectors

How brands can speak on a CLEVER level:

  • TAILOR CONTENT TO ME: Succinct and minimalist; witty one-liners; rational
  • TEACH ME: Intellectual learnings; Models for success; Discerning information
  • MAKE ME CARE: Current events; Thought-provoking ideas; Sharing knowledge

SECURITY-SEEKING

security seeking connectors

How brands can speak on a SECURITY-SEEKING level:

  • TAILOR CONTENT TO ME: Uncomplicated; Reassuring; supportive, emotive
  • TEACH ME: Feel-good stories; Helpful and inspiring ideas; pull at my heart-strings
  • MAKE ME CARE: Inspirational quotes; advocacy for a cause; human interest

FRIENDLY

friendly connectors

How brands can speak on a FRIENDLY level:

  • TAILOR CONTENT TO ME: Straight-forward; Conversational; Unpretentious and open
  • TEACH ME: Everyday inspiration; fun activities, events and hobbies, social focus
  • MAKE ME CARE: Good-humoured, environment and openness, sharing of stories and events.

PLAYFULPlayful connectors

How brands can speak on a PLAYFUL level:

  • TAILOR CONTENT TO ME: Playful and cheeky; Not taking myself too seriously
  • TEACH ME: Pop culture, discovery, new trends
  • MAKE ME CARE: Fun, silly, colourful images; social moments; up-to-date info

 

Join more than 30,000 advertising industry experts
Get all the latest advertising and media news direct to your inbox from B&T.

No related posts.

TAGGED: Advertising Standards Bureau, einsights, Gameshow, Online ads
Share
Erin M Doyle
By Erin M Doyle
Follow:
Erin Doyle is an experienced digital marketing specialist and comms expert.

Latest News

NSW Blues & Adidas Kick-Off Game III With ‘House Of Blue’
04/07/2025
TV Ratings (03/07/2025): Nearly 800K Tune In For Joanna Lumley’s ‘Absolutely Fabulous’ Danube Tour
04/07/2025
Google’s Veo 3 Being Used To Create Racist Videos For Social
04/07/2025
Enrichd Group & Greg Inglis Launch ‘Stick With It’ Mental Health Movement
04/07/2025
//

B&T is Australia’s leading news publication magazine for the advertising, marketing, media and PR industries.

 

B&T is owned by parent company The Misfits Media Company Pty Ltd.

About B&T

  • About
  • Contact
  • Editorial Guidelines
  • Privacy
  • Terms
  • Advertise

Top Categories

  • Advertising
  • Campaigns
  • Marketing
  • Media
  • Opinion
  • Technology
  • TV Ratings

Sign Up for Our Newsletter



B&TB&T
Follow US
© 2025 B&T. The Misfits Media Company Pty Ltd. All Rights Reserved.
Welcome Back!

Sign in to your account

Register Lost your password?