Australian Reader’s Digest has announced the best customer service teams in its 8th annual Quality Service Awards.
The awards mark a tough year where organisations had to adapt to keep customers satisfied in the midst of the Delta outbreak.
It was found that the best of the best were businesses that strengthened their relationships with both their staff and customers while adapting to the new circumstances.
Some of the notable winners include:
- Bank Of The Year – NAB
- Car Insurance – AAMI
- Hardware Stores – Bunnings
- Online Supermarkets – Woolworths
- Travel Insurance – Allianz
- Health Insurance Providers – HCF
You can find the full list of winners here.
Australian Reader’s Digest editor-in-chief Louise Waterson said: “Customer service is essential to any organisation’s success and while we all thought 2020 had been the ultimate, the wrecking-ball effect of the Delta strain took this year’s challenges to a whole new level.
“Delta forced dramatic changes across the customer service industry, and it ended up delivering some quite impressive results in the face of adversity.
“Our awards celebrate the businesses that rose to meet the challenge, and even strengthened their customer relationships in the process.”
The 2022 Quality Service Awards is an independent survey conducted by Catalyst
Consultancy & Research. The awards are commissioned by and appear exclusively in Australian Reader’s Digest.
