B&TB&TB&T
  • Advertising
  • Campaigns
  • Marketing
  • Media
  • Technology
  • Regulars
    • Agency Scorecards
    • Best of the Best
    • Campaigns of the Month
    • CMO Power List
    • CMOs to Watch
    • Culture Bites
    • Fast 10
    • New Business Winners
    • Spotlight on Sponsors
  • Jobs
  • Awards
    • 30 Under 30
    • B&T Awards
    • Cairns Crocodiles
    • Women In Media
    • Women Leading Tech
Search
Trending topics:
  • Cairns Crocodiles
  • Nine
  • Seven
  • Pinterest
  • WPP
  • AFL
  • Anthony Albanese
  • Thinkerbell
  • NRL
  • Federal Election
  • Cannes Lions
  • State of Origin
  • AI
  • B&T Women in Media
  • Spotlight on Sponsors
  • Channel 10
  • ARN
  • TV Ratings
  • Radio Ratings
  • Sports Marketing

  • About
  • Contact
  • Editorial Guidelines
  • Privacy
  • Terms
  • Advertise
© 2025 B&T. The Misfits Media Company Pty Ltd.
Reading: Australia’s Happiest Customers Revealed In Reader’s Digest’s 2022 Quality Service Awards
Share
B&TB&T
Subscribe
Search
  • Advertising
  • Campaigns
  • Marketing
  • Media
  • Technology
  • Regulars
    • Agency Scorecards
    • Best of the Best
    • Campaigns of the Month
    • CMO Power List
    • CMOs to Watch
    • Culture Bites
    • Fast 10
    • New Business Winners
    • Spotlight on Sponsors
  • Jobs
  • Awards
    • 30 Under 30
    • B&T Awards
    • Cairns Crocodiles
    • Women In Media
    • Women Leading Tech
Follow US
  • About
  • Contact
  • Editorial Guidelines
  • Privacy
  • Terms
  • Advertise
© 2025 B&T. The Misfits Media Company Pty Ltd.
B&T > Marketing > Australia’s Happiest Customers Revealed In Reader’s Digest’s 2022 Quality Service Awards
Marketing

Australia’s Happiest Customers Revealed In Reader’s Digest’s 2022 Quality Service Awards

Staff Writers
Published on: 18th November 2021 at 10:16 AM
Edited by Staff Writers
Share
2 Min Read
SHARE

Australian Reader’s Digest has announced the best customer service teams in its 8th annual Quality Service Awards.

The awards mark a tough year where organisations had to adapt to keep customers satisfied in the midst of the Delta outbreak.

It was found that the best of the best were businesses that strengthened their relationships with both their staff and customers while adapting to the new circumstances.

Some of the notable winners include:

  • Bank Of The Year – NAB
  • Car Insurance – AAMI
  • Hardware Stores – Bunnings
  • Online Supermarkets – Woolworths
  • Travel Insurance – Allianz
  • Health Insurance Providers – HCF

You can find the full list of winners here.

Australian Reader’s Digest editor-in-chief Louise Waterson said: “Customer service is essential to any organisation’s success and while we all thought 2020 had been the ultimate, the wrecking-ball effect of the Delta strain took this year’s challenges to a whole new level.

“Delta forced dramatic changes across the customer service industry, and it ended up delivering some quite impressive results in the face of adversity.

“Our awards celebrate the businesses that rose to meet the challenge, and even strengthened their customer relationships in the process.”

The 2022 Quality Service Awards is an independent survey conducted by Catalyst
Consultancy & Research. The awards are commissioned by and appear exclusively in Australian Reader’s Digest.

Join more than 30,000 advertising industry experts
Get all the latest advertising and media news direct to your inbox from B&T.

No related posts.

TAGGED: australian reader's digest
Share
By James Harrison
Follow:
James Harrison worked on B&T from 2021 until 2022. He was then promoted to work on sister title Travel Weekly.

Latest News

News Australia Unveils Plans For The National Bush Summit To Address The Mounting Challenges Facing Rural Areas
24/06/2025
Treasury Wine Estates Unveils ‘Treasury Collective’ As Global Premium Brands Division
24/06/2025
Annabelle Herd: ‘We Need To Get Rid Of This Rubbish ‘Merit Myth’
24/06/2025
IMAA Announces 2025 Group Deals With “Significant Savings” For Members
24/06/2025
//

B&T is Australia’s leading news publication magazine for the advertising, marketing, media and PR industries.

 

B&T is owned by parent company The Misfits Media Company Pty Ltd.

About B&T

  • About
  • Contact
  • Editorial Guidelines
  • Privacy
  • Terms
  • Advertise

Top Categories

  • Advertising
  • Campaigns
  • Marketing
  • Media
  • Opinion
  • Technology
  • TV Ratings

Sign Up for Our Newsletter



B&TB&T
Follow US
© 2025 B&T. The Misfits Media Company Pty Ltd. All Rights Reserved.
Welcome Back!

Sign in to your account

Register Lost your password?