Marketers need to be brave, authentic and humble, enabling consumers to engage with brands on their own terms, Are Media’s TRENDtalks: The Luxury Forecast was told.
Manuela Strippoli, global director, brand and communications for online luxury retailer YOOX, part of the NET-A-PORTER Group, said millennial and Gen Z audiences need to be inspired, rather than being dictated to by social media conventions.
In conversation with Erica Stewart, general manager of Are Media’s Hard to Find, Strippoli said: “This new generation are tired of this over communication, over sharing, over digitalisation… therefore I would say it’s a matter of creating more than even a platform, but hubs where they can look for like-minded people, where they can feel a sense of belonging that overcomes the product itself.
“Community is at the centre, there are way less divisions between real life and digital experiences. I think that one of our main goals as brands, as well as shapers of the culture of the future, because at the end of the day fashion shapes culture, is to really offer them the freedom and offer them inspiration with no such rules… technology is evolving at the moment by bringing consumers together around meaning, around ideas and around likes.”
Speaking about YOOX’s marketing approach, Strippoli added: “Social media is the main tool to really offer our consumers what they’re looking for as long as we as brands do not expect our communities to come to us. We need to be humble enough and to be brave enough to give them the power and follow their lead.
“Social media has a superpower that we need to learn how to use, versus learning just to take… if we try to impose our quantitative power to use social media as we were using magazines, then it’s going to be a big, big fail.”
The TRENDtalks: The Luxury Forecast also heard from Rosanna Iacona (main photo), co-founder of The Growth Activists and associate strategy director and foresight analyst of The Future Laboratory, one of the UK’s most renowned futures consultancies, who revealed the five states of luxury.
After two years of turbulence, the luxury sector is experiencing a renaissance, with the global spend on luxury goods and services expected to return to pre-pandemic levels and hit A$421 billion by early next year.
Quoting data from consultancy Bain and Company, Iacona said: “In 2020, the global luxury retail market continued to adapt amid ongoing store closures and an increasing demand for the elevated e-commerce experiences. In total, online sales accounted for A$86 billion of luxury retail in 2020 and that’s up from A$57 billion in 2019, with the share of purchases made online nearly doubling from 12% in 2019 to 23% and 2020.”
The five states of luxury is a framework designed to help organisations navigate their way through the social and economic impacts of the inter-covid luxury landscape and beyond.
State one: Acquisition and Value – Luxury is used to demonstrate wealth, define social positions, visibly separate the buyer from the mass market and identify others from the same group.
State two: Discernment and Worth – Luxury is about using wealth to purchase brands, products and services that enable the buyers to articulate higher levels of discernment and discrimination.
State three: Emotion and Experience – Concerned less with brand and value, luxury is instead measured according to the uniqueness of the experience and the emotional impact delivered.
State four: Responsibility and Awareness – Luxury is built around customers’ focus on a brand’s values as well as its financial or experiential value – with the ethical implications this infers.
State five: Intellectual and Poetic – Luxury is motivated by a pathological knowledge of a sector or a subject, and the finances, intellectual and spiritual capacity to indulge such passions.
