A new way for people to describe their special circumstance when verifying their name

“We’re also testing a new tool that will let people provide more information about their circumstances if they are asked to verify their name. People can let us know they have a special circumstance, and then give us more information about their unique situation. This additional information will help our review teams better understand the situation so they can provide more personalized support. This information will also help inform potential improvements we can make in the future.”

The policy change only applies to the US, across mobile and desktop. Based on feedback, Facebook will roll the changes out globally.

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