Data solutions provider Return Path has issued its top ten email tips to help ensure both consumers and retailers stay safe this festive season.
Increased competition combined with consumer caution has placed enormous pressure on retailers in recent years. They are constantly told they must be more agile, more aggressive, and more efficient. To remain competitive, they must invest in IT systems that help retain and nurture customer and brand loyalty, as well as increase sales and, simultaneously, reduce operating costs. However, retailers are often targets for spyware, such as keyloggers and botnets, which are optimised to capture financial and credit card data.
At the same time, smaller suppliers are creating vulnerabilities within the supply chains of larger organisations and larger organisations are increasingly requesting their suppliers undergo comprehensive penetration testing to ensure that systems are well protected and will not pose a supply chain breach risk.
Return Path’s top ten email tips are designed to protect consumers and retailers from these potential risks. The company suggests:
1. Stay home for Christmas. This is no time to change your IP address. New IPs require a warm-up period, which may include volume caps, throttling, and more stringent spam filtering.
2. Beat the holiday rush – Don’t wait until the last minute to start planning. Give yourself time to develop a holiday email strategy and avoid the panic of trying to hit your numbers at the last minute.
3. Spiking is for eggnog – Large spikes (or drops) in volume can make you look like a spammer, so keep your day-to-day send volume as consistent as possible.
4. Give subscribers what they want – Holiday email can be overwhelming. Some people will inevitably want to unsubscribe from your emails, and that’s OK. Make unsubscribing easy and remove them from your list promptly.
5. Make your list, and check it twice – The holidays are not the time to dust off older subscriber lists. Stick with mailing to your engaged subscribers – or at least people you’ve sent to within the last year.
6. Give the right gift – Your holiday email campaign is competing with countless others in the inbox. Make your offers as enticing as possible by personalising them to the individual subscriber’s performance.
7. Spread some holiday cheer – Shake things up with some fun holiday tips and other non-selling content. Your customers will appreciate a break from the constant “buy-buy-buy” messages!
8. Give the gift of mobile optimisation – Holiday consumers are constantly on the move, so make sure your emails look great on any mobile device.
9. Stay off the naughty list – Be cautious with any attempts to re-engage inactive subscribers. Many mailbox providers tighten up their spam filtering during the holidays, and complaints are a sure-fire way to land on the “Naughty List.”
10. Beware of grinches – the holidays are prime time for phishing and spoofing. Don’t just assume you’re safe from malicious attacks
“The recent retail data breaches at Kmart, David Jones and Patagonia are a wakeup call for Australians. Customer and internal information holds great value for cyber criminals and it’s currently worth their efforts to obtain it through malicious software and the exploitation of vulnerabilities within an organisation’s internal and external processes, networks and software platforms. These email tips should help keep a consumer’s email program running as smoothly as Santa’s workshop,” said Theo Noel, regional director – ANZ, Return Path.
If you’ve been watching the Olympics these past few days, chances are you’ve probably come across the talent that is US gymnast Simone Biles. Biles has encapsulated viewers with her athletic jumps, flips and all-around gymnastic genius. As a result, Biles has also dominated social media feeds, with fans pouring out their admiration for the […]
A study conducted by the University of Queensland has claimed that the social media app TikTok needs to create regulations around vaping. Researchers at the University of Queensland analysed and evaluated the content of over 800, of TikToks most viewed vaping videos. Collectively the TikToks amassed over one billion views. The study found that 63 […]
ESPN and the National Basketball League have extended their broadcast partnership for a further three seasons as part of an expanded television rights package. ESPN and the National Basketball League announce a new expanded agreement that will run for three seasons, until the end of the 2023/24 NBL season. The landmark broadcast deal comes with […]
Sydney-based co-working startup, Workit Spaces, announced today the launch of ‘Beyond The Store’, a six-part web series to uncover the smarts and passion behind successful Australian eCommerce businesses. Workit Spaces has gone where no other coworking hub has gone before, by investing over $100,000 to tell the stories of six Australian eCommerce businesses and how […]
In light of the prolonged lockdown occurring throughout New South Wales, Semi Permanent Sydney has announced new dates for this year’s festival. It will now take place between 17-19 November 2021 at Carriageworks. “Our mission, always, is to craft the best and most valuable experience for both our speakers and audience, and to ensure the […]
Acast, the independent power source of podcasting has teamed up with Comscore to provide brand suitability controls for brands advertising through the Acast Marketplace. This new innovation is part of a global partnership with Comscore, and will be available to all advertisers working with Acast Australia and New Zealand. The brand suitability solutions offered by […]
Social media management solutions company Hootsuite, has announced that Maggie Lower has joined the company as chief marketing officer. Lower will own the brand’s overall global strategy, demand generation, communications, and events. Prior to joining Hootsuite, Lower was the global chief marketing officer at Cision, the first chief marketing officer at TrueBlue, and has held […]