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B&T > Technology > Apple Joins Twitter With A Customer Service Account
Technology

Apple Joins Twitter With A Customer Service Account

Staff Writers
Published on: 4th March 2016 at 10:55 AM
Staff Writers
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Apple has set up a Twitter account to facilitate customer service, reveal tutorials and tips about Apple products and decrease the number of people swamping Apple Genius bar.

In comparison to other big technology companies, Apple has a minimal social media presence. The overall Apple brand does not have a Twitter page, it has opened accounts for iTunes and Apple Musics. In 2014 Apple created a Tumblr page to promote the iPhone 5c (but that has now been deleted), the company also has Facebook and Tumblr accounts for iTunes and Apple Music.

The account @AppleSupport received over 24,000 followers within two hours, the page also replied to over 184 tweets to people asking questions. The common reply was recommending customer contacts them via direct messaging- a feature which was announced two weeks ago by Twitter.

Jenny Goodridge, Head of Business Development – Australia & NZsaid in a blog post: “Customer service conversations often start in Tweets, but then need to transition to a private channel when personal information is required. We’re making that transition as easy as a single click. A business can now add a deep link to their Tweets that automatically displays a call to action button, which allows the customer to send the business a Direct Message, quickly and easily.”

Tips and tutorials from the same Apple Advisors you know and trust – now available on Twitter. #AppleSupport pic.twitter.com/ERVDMUjXO1

— Apple Support (@AppleSupport) March 3, 2016

The Notes app has some awesome hidden tricks. A favorite of ours: how to turn lists into checklists. #AppleSupport pic.twitter.com/6fdzsRT1i4 — Apple Support (@AppleSupport) March 3, 2016

Let’s get started. Up first, some of our favorite tips & tricks. #AppleSupport

— Apple Support (@AppleSupport) March 3, 2016

Welcome to… pic.twitter.com/EZA8eRycDs — Apple Support (@AppleSupport) March 3, 2016

Apple’s CEO Tim Cook has just over two million, during the Super Bowl Cook tweeted a blurry photo which was mercilessly teased on social media. 

Twitter’s CEO Jack Dorsey was quick to welcome Apple Support to the platform:

A HUGE welcome to @AppleSupport! Now using Twitter to provide customer support through tweets and DMs! https://t.co/wORkp6mRNa

— Jack (@jack) March 3, 2016

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TAGGED: einsights, Luke Starr, Social Media
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Staff Writers
By Staff Writers
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Staff Writers represent B&T's team of award-winning reporters. Here, you'll find articles crafted with industry experience spanning over 50 years. Our team of specialists brings together a wealth of knowledge and a commitment to delivering insightful, topical, and breaking news. With a deep understanding of advertising and media, our Staff Writers are dedicated to providing industry-leading analysis and reporting, both shaping the conversation and setting the benchmark for excellence.

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