The past year proved to be a steadying one for Brisbane-based indie digital and performance outfit TwentyTwo Digital.
Now five years in, decided to find a new beat and make some significant changes to its structure to help it grow long-term. For instance, the agency said it brought more structure to its leadership team, moving away from its previous founder-led model.
It also redefined its staff roles and introduced clear, documented growth pathways to help staff grow. It rebuilt its onboarding for both clients and team, creating clearer expectations from day one, and set about implementing workflow improvements covering everything from client proposals to reporting via live analytics dashboards rather than its more clunky previous effort, which it called “death by PowerPoint”.
It did, however, have both its strongest month and quarter on record.
It welcomed eight new clients including Springfield Healthy Hearts Scope and Epliepsy Queensland, both on a project basis. It also extended and expanded contracts with five of its clients, including RGS Group and Australia Wide First Aid.
It did lose three clients, however: Raymont Residential College, Trinity College Queensland and FarmCare. In its submission TwentyTwo Digital said two of the losses were due to client budget constraints that were unrelated to the performance the agency delivered.
All told, 2025 is unlikely to remembered as a vintage album from TwentyTwo Digital. But it should hopefully find its rhythm again and turn up the volume in 2026.
Critic's Comment
“With improved foundations in place, 2026 is TwentyTwo Digital has a chance to turn turn up the volume. More to come..”