Customer experience management cloud company Medallia announced that Leslie Stretch has been named Medallia’s president and chief executive officer.
Previously, Stretch served as president and CEO of CallidusCloud for 10 years.
In his time at Callidus he delivered a 25X increase in value in the public markets culminating in the company’s acquisition for $2.5 billion earlier this year.
Medallia co-founder and former CEO Borge Hald will assume new roles of executive chairman and chief strategy officer while co-founder and former president Amy Pressman will remain a board director and focus on writing and speaking about customer experience.
Medallia president and CEO Leslie Stretch said: “The Medallia founders and their outstanding global team are leading the customer experience movement and this is the perfect time to join them.
“Great forces have completely rewired the selling and buying processes in the 21st century.
“Medallia understands that power has transferred to customers, forever.
“Today, customers buy experiences not products, the world’s smartest companies know this and they use the Medallia Experience Cloud to deliver unprecedented returns. I couldn’t be more excited about our prospects.”
Medallia co-founder Borge Hald said: “We founded Medallia to leverage the power of technology and the cloud to enable companies to drive growth and innovation by systematically understanding and optimising their customers’ experiences.
“I am extremely excited to bring Leslie onboard. He is a proven public company CEO with a founder’s mentality and a deep passion for the vital importance of customer experience. He is the right leader for Medallia as we continue to scale and expand our global reach.”
Sequoia Capital global managing partner Doug Leone said: “Medallia is one of Sequoia’s most important companies and, following an extensive CEO search, we are delighted to have hired Leslie, a world-class software executive, to help Medallia grow for years to come.
“Customer experience management is one of the most important technology themes of our time and having a leader of Leslie’s stature, in combination with Borge’s industry vision, is the ideal combination for Medallia.”
Stretch is joining Medallia after leading CallidusCloud on a journey that delivered record returns for shareholders.
Prior to joining Callidus, Leslie worked for Sun Microsystems for nearly a decade.
At Sun, he held the position of senior vice president of global channel sales and was the managing director of Sun Microsystems U.K.
Before joining Sun, Leslie held various sales positions at Oracle Corporation.
Streaming giant Netflix has questioned the feasibility of local content requirements in its submission to the government’s ‘Supporting Australian Stories on Our Screens’ options paper review. The review follows the ACCC’s Digital Platforms Inquiry, from which the government identified existing Australian content obligations as a topic of interest in the development of a platform-neutral regulatory […]
BINGE, Australia’s newest entertainment streaming service, has partnered with THE ICONIC to create ‘INACTIVEWEAR’ – an exclusive line of unisex luxe-loungewear, launching on Tuesday, 7 July 2020. With over half of Australians (57 per cent) stating they’ve streamed at least 20 per cent more content during COVID-19, INACTIVEWEAR has been designed to provide Bingers with […]
Talent platform, Puffling, has launched a new employer brand showcase, vetting organisations before applying based on the three key future of work pillars: Diversity, Flex and Culture. Whilst unemployment numbers continue to rise and many organisations gear up for restructures and further staff cuts, top performers are becoming harder to attract given market instability. Puffling […]
Isentia has today announced its Culturally And Linguistically Diverse (CALD) media monitoring service, to expand coverage to non-English publications across the country. The new service monitors foreign language publications across Australia and provides editorially curated article summaries in English, together with links to the pdf of the original article. The new service covers eight languages; […]
In the beginning of 2020, all sorts of ‘predictions’ around consumer confidence and ecommerce were made – predictions which are now utterly irrelevant. In the space of a few months, life irrevocably changed and predictable consumer behaviour was thrown out the window, along with a lot of ‘normality.’ So where will the consumer be left […]
The COVID-19 crisis and the associated forced isolation and restricted movement, has led to an increase in reports of domestic and family violence. Women who are experiencing or are at risk of experiencing intimate-partner violence have become more vulnerable as they are forced to stay at home with their abusive partners.
Free TV Australia today called on the government to urgently reform the Australian content regulatory framework to provide commercial television broadcasters with flexibility to deliver the Australian content that audiences are demanding. Commenting on Free TV’s submission to the government’s options paper, ‘Supporting Australian stories on our screens‘, Free TV CEO, Bridget Fair said: “The […]
MyState Bank has showcased new banking technology with a brand campaign created at the height of the Covid-19 lockdown. Virtual casting sessions, talent from the same family and a strict enforcement of a two-metre distancing rule on set: a brand campaign for MyState Bank by The Royals tackled Covid-19 restrictions to film a series of […]
Upset Hindus have urged Belgium-based brewer Anheuser-Busch InBev to change the name of its popular ‘Brahma’ beer brewed in Brazil, calling it highly inappropriate to their religion. Rajan Zed, who is President of Universal Society of Hinduism, pointed out that in Hinduism; Lord Brahma, along with Lord Vishnu and Lord Shiva; formed the great triad […]
After years in hibernation, the iconic and nostalgic ‘D-D-Demazin’ mnemonic from the 80s and 90s is back. The new ad, developed by Clemenger BBDO Sydney, will evoke fond childhood memories of Demazin, a well-known brand that has been treating Australian families for more than fifty years. While the new spot, directed by Airbag’s Chris Hill, […]
In this guest post, founders of The Daily Aus Sam Koslowski and Zara Seidler discuss why in order to stay in the game and keep its user, social media giant Facebook needs to do more to combat hate speech… For young Australians, Facebook is on the decline. Unless the platform better responds to its user’s […]
A brave move has paid dividends for Baskin-Robbins Australia who recently announced they won the award for Best Digital Initiative at last week’s QSR Media Awards. Baskin-Robbins Australia’s Master Licensee, Palm Oasis Ventures took a risk in launching a digital winter campaign targeting a new millennial and Gen Z demographic when it partnered with Netflix to launch season 3 of the streaming giant’s most popular show, the sci-fi horror series, Stranger Things.
Leading eCommerce website development agency, Convert Digital, has achieved the coveted Magento Gold Status from Adobe. This accomplishment has been reached following the agency’s continuing work with the Magento 2 platform - platform that is incredibly robust and offers unrivalled flexibility and scalability.