The Works Highlights The Importance Of Voice For Marketers

The Works Highlights The Importance Of Voice For Marketers
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The human voice will fundamentally change the way consumers engage with brands, as almost seven in ten people now use their voice to interact with assistants and smart speakers, the largest study into how Australians are using voice-assisted technology has revealed.

The use of assistants and smart speakers is booming with 11.3 million people, or 69 per cent, of Australians having used their voice to interact with one or more devices, according to the ‘The Voice of Us’ research.

Smartphones are the most popular device to use assistants, with 61 per cent of respondents making voice-related interactions, followed by tablets (17 per cent), laptops (14 per cent) and smart speakers (12 per cent).

‘The Voice of Us’ is the latest study in the Datafication series which examines how Australians are adopting and using new social technologies.

It was commissioned by creative agency The Works, part of RXP Group, in conjunction with Dr. Suresh Sood from the University of Technology Sydney.

Online responses from a representative sample of more than 2,000 people aged 15+ were analysed and overlaid with census data from the Australian Bureau of Statistics to gauge how Australians are using voice technology and what it means for marketers and brands.

Almost three million Australians (2.9 million) now have a smart speaker in their home or office, making us one of the fastest adopters of the technology on a per capita basis.

More than half of respondents (56 per cent) own a Google device such as Google Home.

Amazon’s range of smart speakers are the next most popular at 13 per cent, with Apple’s HomePod coming in third at 8 per cent.

The Works creative partner and leader of the Datafication project Douglas Nicol said: “The way we interact with technology has moved from clicking, to swiping and now we’re increasingly using our voices to make requests using assistants and smart speakers.

“This has major implications for business and advertisers, as it’s fundamentally changing the rules for how brands are discovered by consumers in the digital world – and many marketers are not ready for this evolution.”

When asked what industries they would consider using human voice interfaces to interact with, almost six in ten (58 per cent) said to get the latest news, followed by entertainment inquiries (53 per cent); events (40 per cent); transport information (37 per cent); restaurants (34 per cent); health (31 per cent); travel (30 per cent) and retail (29 per cent).

However, while voice-enabled technology has been embraced by Australians, more than nine in ten (91 per cent) have concerns with using it.

Being hacked was the major issue for 32 per cent of respondents closely followed by 31 per cent who had worries their conversations were being recorded or saved.

While marketers have invested heavily in search engine optimisation to ensure they rank at the top of text-based searches, the growth in the use of assistants and smart speakers poses significant new challenges.

“Human voice interfaces are here to stay and this will inevitably force changes in the search, content and loyalty strategies of advertisers,” said Nicol.

“With voice, users are only typically getting just one answer to their query, which means having a coherent and robust voice search optimisation (VSO) strategy will become more important than ever.

“Appearing in Google’s position zero, also called the featured snippet, which shows web pages above the first search results is vital as it’s what Google uses to respond to voice searches. While some larger organisations are now actively building capabilities in this area, the majority are not and this has the potential to impact on future revenue growth.”

Freeman tops celebrity voices 

‘The Voice of Us’ also asked respondents which celebrity they would prefer to be the voice of their assistants.

The soothing southern drawl of actor Morgan Freeman topped the list for both men and women, with Ocean’s Eleven star George Clooney coming in second and the Scottish brogue of former James Bond actor Sean Connery third.

Nicole Kidman – the only woman to make the top ten – ranked as the fourth most popular voice, with the dulcet tones of global treasure and environmentalist David Attenborough at five and Samuel L. Jackson at six.

While he may attract considerable controversy amongst some, the voice of US President Donald Trump was rated as the seventh most popular with Aussie heartthrob Chris Hemsworth coming in at eight.

John Cleese and The King, Elvis Presley, rounded out the list at ninth and tenth respectively.

The voice of the Duchess of Sussex, Meghan Markle, is a turn off when it comes to which celebrities Aussies would choose as their voice assistant.

Former PM Malcom Turnbull was the second least favoured, Kardashian star Kylie Jenner (3rd), convicted sex offender Bill Cosby (4th) and British footballer turned model David Beckham (5th).

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