Here at B&T, we love anything to do with technology and e-commerce, so you can imagine our delight when we stumbled upon an infographic that ticked these boxes.
The people at Market Inspector did some research which found many e-commerce brands are beginning to explore service automation through chatbots by capitalising on the massive growth in the number of people using messaging apps.
However, a majority of them still face uncertainty on how to successfully implement it on their website.
This inspired Market Inspector to come up with an infographic which demonstrates the potential of chatbots at every step of online purchase journey.
