Hearing Australia Celebrates Sound With New Brand Identity & Campaign Via Landor

Hearing Australia Celebrates Sound With New Brand Identity & Campaign Via Landor

Hearing Australia has unveiled a new identity and supporting campaign that ‘Celebrates Sound’ developed by brand and design consultancy Landor.

Focusing on the beauty of the soundscape around us, the new Hearing Australia brand aims to position the organisation as one that ensures all Australians experience the power and wonder of sound.

Landor worked closely with Hearing Australia, the provider of world leading research and hearing services, to develop a new identity for the organisation, which has been caring for Australians for over 70 years.

This includes a name change, from Australian Hearing to Hearing Australia, highlighting the organisation’s commitment to deliver even better services to its over 250,000 clients and its focus on improving the hearing health of all Australians.

 “This is an important step forward in promoting the importance of hearing and helping Australians,” said Kim Terrell, MD of Hearing Australia.

“The new branding is based on research involving over 1,500 people and will promote what Hearing Australia can do to help people discover, or rediscover, the sounds they love. Our clients are at the heart of everything we do and the changes we’ve made are a direct result of client feedback.

“We’re excited by our new identity and campaign developed by Landor which clearly represents our unique services and research capabilities, while positively celebrating one of life’s most important experiences – sound.”

While Landor has been working with Hearing Australia for more than two years, it is the first significant brand transformation and campaign it has executed for the organisation.

In addition to the name change and brand identity, Landor also developed a range of supporting elements including a brand campaign comprising a TVC, online video (60”, 30” and 15” executions), print advertising, a brand toolkit, illustrations, tone of voice and retail design guidelines.

Working alongside fellow WPP AUNZ agency, innovation and design specialists AKQA, transformed the experience design of the website, supporting the new brand identity and customer insights of Hearing Australia.

“The market is full of negativity when it comes to losing your hearing, usually focusing on the idea of ‘loss’ and ageing, and not being able to communicate with others.

“We saw this as an opportunity to do something completely different, by building a positive brand that focuses on the beauty and wonder of sound. An opportunity to talk about hearing sound instead of loss, to highlight the benefits of hearing when you work on managing the issue,” explained Landor creative director Tom Carey.

“The result is a contemporary brand that celebrates sound in every possible way. A brand where you can hear, see and feel the sound.  Even the supporting campaign is about the sounds of Australia – celebrating all the different sounds that we call home.”

The concept of ‘sound’ has also been incorporated into a range of design elements inspired by the ‘science of sound’.

“We researched how sound waves work, move and look (if we could see them), and based everything from the logo to the textures of the furnishing, and a suite of three dimensional motion forms, on this design concept.  It also extends to the materials in its centres, the texture of its corporate wardrobe and throughout the culture of the organisation, as both a celebration and centrepiece of the new brand,” Carey concludes.

Terrell added: “This change will help more people connect with us sooner so we can help them take their first steps to improving their hearing health and enhancing their life.”



Daye Moffitt – Executive Strategy Director

Alana McMillan – Senior Client Director

Tom Carey – Creative Director

Ethan Hsu – Senior Designer

Nicola Ferry – Senior Designer

Elodie Trumpheme-Hennessey – Designer


AKQA: Digital

Mediacom: Media Planning and Buying

Borja: Video and Photography

Never Sit Still: Motion Design

RMK: Sound

Smith and Western: Sound

Colmar Brunton: Research


Bianca Walton – Customer Experience and Brand Project Manager, Hearing Australia

Bernadette Clarke – Campaign Manager, Hearing Australia

Linda Ballam-Davies – Communications Manager, Hearing Australia

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  • Bernie Hallam 9 months ago

    This brought me to t-ears.

    See what I did there?

    All joshing aside, this is a beautiful piece of film from a visual, auditory and emotional perspective. I’m sitting here still floored, nearly every scene resonates – bowlo beers, Maton guitars, wild Aussie bush, deserted beachs, camp fires, hand sanding – all distinct, all personal.
    Peeps, you probably take for granted how sweet sounds are, I’m blessed to have a bit of mine back from the hearing aid I took on last week.
    Keep it up

hearing australia landor

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