Circles.Life, one of the world’s first digital telcos, will launch in Australia in early September with the aim to give power back to the customers.
Australians are unhappy with the quality of customer service currently provided by telcos, according to a recent report showing that customer service complaints remain high.
Circles.Life is arriving in Australia to change this and make the experience likeable.
It offers a premium digital experience and flexible no-contract plan that can be adjusted to meet customers’ needs.
This includes straight-forward pricing, no contract, bill shock protection and better-quality customer service that treats customers like people, instead of just numbers.
Circles.Life’s launch in Australia will give customers an option to join a telco that puts them first and enjoy a mobile plan that does not compromise on customer experience.
Founded in 2016, Circles.Life now has more than 400 employees in Australia, Singapore, Taiwan, the Philippines, Indonesia and India.
Circles.Life is a Sequoia and Founders Fund backed tech company that re-imagines how telco services can be offered through a differentiated business model, technology stack and approach to product development.
At the core of Circles.Life’s unique business model is Circles-X, a proprietary telco-in-the-cloud operating system (OS) which delivers a highly flexible and completely digital customer experience across the entire customer journey.
The company has introduced this innovation to countries such as Singapore and Taiwan with more countries in the pipeline.
Circles.Life’s customers love it too. With the highest customer satisfaction scores in Singapore with a Net Promoter Score (NPS) of 50 and Taiwan with an NPS of 30, Circles.Life is set to make the telco experience in Australia more likeable.