Is Meta’s New PR Approach To Deflect From The Sins Of The Past?
Anthony Caruana and Kathryn Van Kuyk (pictured below) are the co-CEOs and co-founders of PR firm Media-Wize. In this guest post, the duo say Zuckerberg’s putting a torrid few years to now deliver a branding masterclass…
For most of the last ten years, Facebook has been like the annoying, drunk uncle you have to invite to a wedding but really don’t want. Sure, it helps us stay in touch with relatives all over the world, engage in local communities and sell our old junk. But it comes at the cost of a massive data mining exercise that, let’s face it, is only moderately adept at serving us with easy visibility of the people we actually care about or advertising that actually interests us. Throw in scandals such as the Cambridge Analytica fiasco and numerous court cases about privacy failures and we have one of the most used and least liked services in the world.
Kathryn Van Kuyk & Anthony Caruana
Over the last couple of months a new Facebook has started to emerge. It’s like the drunk uncle has pulled back on the beers, bought a new suit and learned some manners. Suddenly, everyone’s talking about the good stuff Facebook is doing. And it’s a masterclass in a classic PR tactic.
Don’t look there, look here!
Meta’s facelift started a few weeks ago with the launch of Threads. Meta saw the dumpster fire that Twitter has become and launched its own version. In simple terms, Threads is like Instagram without the big focus on pictures. It lacks a couple of things that Twitter has, such as hashtags and advertising, and looks like a gentler, less angry version of the bird site.
While there are some privacy concerns – Meta declined to release Threads in the European Union due to that region’s stricter privacy controls – most of the commentary has been positive. And my experience of Threads is that it feels like Twitter did back in the days before extreme political views dominated the internet’s stream of consciousness.
More recently, Meta released Llama 2 – its own Large Language Model (LLM) and made it open source. ChatGPT is the most well known LLM with several others now popping up. But Meta’s approach has been to not only make Llama 2 available but to make its inner workings accessible to anyone and everyone. That means it’s possible to dissect its innards to see how it works.
It’s probably the most transparent thing a software company can do. Even the expected mixed martial arts bout between Meta’s founder Mark Zuckerburg and Elon Musk draws attention away from the company’s woes.
And while we’re all looking at Threads, Lllama 2 and a prizefight, the focus has shifted from Meta’s ongoing privacy trials and tribulations. It’s given journalists around the world something new, topical and interesting to focus on and this means less time to report on the old Facebook woes.
The Google fairy remembers everything, so a great way to bury the scandals and make it fade from public consciousness, is to create more focus on something else the brand is doing well.
Will this strategy work?
The art of deflection has long been a tool in the PR arsenal. Politicians use it with great skill. When asked about anything negative, there’s always a positive answer. High inflation? Look at the cost of living measures we’re putting in place.
In Meta’s case, the challenge is that there have been many years of strong negative sentiment built up. There’s an old saying that it takes just one “oh crap” to cancel out a thousand hoorays. And the launch of Threads and Llama 2 and the MMA fight with Musk are just three hoorays against many years of negative news.
The strategy can work but it’s contingent on Meta continuing to rectify the sins of the past and giving us more reason to trust them. Making a strong public stand against new laws asking for backdoors into services like WhatsApp (another Meta service) would help. And shouting from the rooftops as it further strengthens privacy protections in all its services wouldn’t go astray.
We’ll know more about the success of this strategy in another year – assuming Meta does not commit any further significant privacy mistakes and can add to its portfolio of new, positively received services.
Please login with linkedin to comment
Media-WizeLatest News
Kantar: AVOD Subscribers Double In 12 Months
Study finds Aussies happy to watch ads on their streaming services. Or, are they just putting the kettle on more often?
Val Morgan Digital Exceeds All Campaign Uplift Benchmarks Via A 12-Month Brand Metrics Study
Val Morgan announces it has exceeded all its campaign benchmarks. Still can't get under an hour for the City To Surf.
Australian Retirement Trust launches monster of a campaign, by M&C Saatchi and Bohemia
Get offered a seat on the bus today? Knees creak like an old pirate's galleon? This retirement ad may be of interest.
Print Audits To Discontinue As Audited Media Association Of Australia Pivots To Support Influencer Marketing
Is it just B&T or are audits in the media industry suddenly becoming murkier than Roxy's husband's tax returns?
News Corp Australia Launches 2024 National Education Advocacy Initiative With Expanded Program
News Corp set to shine a light on the nation's schools in new series, giving illegal bikie gangs a well-earned rest.
Decoding The Consumer Maze: Urban List Report Reveals How Modern Shoppers Spiral From Discovery To Purchase
Latest report unravels a shopper's journey from the joy of discovery through to a nasty letter from a debt collector.
Cosmo Returns To Australia!
Ever get the feeling we've weirdly warped back to 1988 at the moment? Confirm it with the relaunch of Cosmo in print.
People & Culture Consultancy Human Kind Collective Launches To Plug HR Gap For Media Agencies
Does the very mention of HR have you struggling to remember last year's Christmas party? Get the sweats with this news.
‘We Want To Be A Growth Partner, Not Just A Media Buyer Or Someone That Makes Ads’ – Bohemia Boss On Agency’s Ambition
B&T's chatting with Bohemia boss Paul ‘Hutch’ Hutchison. Although we do think 'the dagger' a far superior nickname.
Initiative’s Geoff Clarke: ‘Youth Hits Targets With Enthusiasm, Experience Hits The Targets You Can’t See’
Initiative’s CCO Geoff Clarke on the value of experience in agencies. Not to mention quoting lines from Pulp Fiction.
The Iconic Teams Up With 5 Aussie Athletes For Latest Campaign
Fashion label brings in the athletes for new campaign, many of whom appear to have prepped with re-runs of Zoolander.
Seven West Media Secures New Director Of News & Current Affairs
After a tumultuous few weeks, Seven unveils director of news & current affairs. And B&T never uses tumultuous lightly.
Seven Network Expands NSW Sales Team With Two New Group Business Directors
Seven ramps up its NSW sales team. Both of whom are well versed in pronouncing Manu Feildel's croque-monsieur.
New PR Subscription Changing The Game For Aussie Start Ups
Need better PR? You can now buy it via a monthly subscription. Price does not include a fascinator or Moet piccolos.
Paul Kent At Centre Of Fresh Scandal After Alleged Street Brawl
Do you long for the fights, gouges & testicle grabs of footy's glory years? So too, it appears, does Paul Kent.
DiDi Taps Disney’s Tim Farmer For Head Of Brand Marketing Role
Disney's Tim Farmer shifts over to rideshare company DiDi. Taking with him his Donald Duck coffee mug & mouse ears.
As Sure As Night Becomes Day, The End Of Third-Party Cookies Has Been Delayed
The question remains: what will we see first? The end of cookies, alien invasion or Jesus's second coming?
Fast 10: Scoundrel’s Tim Bullock Explains What Shane Warne & Salt-N-Pepa Have In Common
It's a Fast 10 with Scoundrel's Tim Bullock. Make it sound even faster by sucking on helium while reading it.
Outbrain Snatches Chris Oxley From Foxtel Media
Foxtel's Chris Oxley shifts over to Outbrain, but not before having his press photo taken in the wilds of the Daintree.
oOh!media & POLY Partner With Greening Australia For OOH Awareness Campaign
Like to quell the road rage with super cute pics of fluffy marsupials? This outdoor's just the ticket.
Are Media Cares For The Carers In Its Latest Social Change Campaign
Are Media calls on the government to add super payments to carers' payments. Remains silent on AUKUS, however.
In A Fragmented World, Engagement Is King
Today, B&T TV's talking fragmentation & engagement. But not in a down-on-one-knee sense of the word.
Kyle Sandilands On Advertising: “We Want Return Business. It’s No Good Just Taking Someone’s Money”
Kyle & Jackie O finally arrive on Melbourne radio. As yet, no sign of the monotonous and bitter AFL-NRL debate.
Sydney Comedy Festival: Taking The City & Social Media By Storm
Sydney Comedy Festival 2024 is live and ready to rumble, showing the best of international and homegrown talent at a host of venues around town. As usual, it’s hot on the heels of its big sister, the giant that is the Melbourne International Comedy Festival, picking up some acts as they continue on their own […]
Global Marketers Descend For AANA’s RESET For Growth
The Australian Association of National Advertisers (AANA) has announced the final epic lineup of local and global marketing powerhouses for RESET for Growth 2024. Lead image: Josh Faulks, chief executive officer, AANA Back in 2000, a woman with no business experience opened her first juice bar in Adelaide. The idea was brilliantly simple: make healthy […]
Is Meta’s New AI Chatbot Too Left-Wing?
Meta's chatbot accused of being left-wing after being caught wearing a Che Guevara T-shirt & listening to Billy Bragg.
TV Ratings (23/04/2024): Why Did No One Tell Angela That Farmer Wants A Wife Is Set On A Farm?
As wonderful as this headline is, let's face it, we all know an 'Angela', don't we?
PubMatic Unveils New AI Partnership To Turn Social Posts Into Ads For Any Digital Channel
Here's some nifty tech for turning social posts into ads. Assuming said posts aren't one-star character assassinations.
Intuit Mailchimp Makes A Splash With Its First Australian Brand Campaign
Ever laugh along at a gag you didn't get so as not to appear dumb? Get ready for more feigning with this new work.
GumGum’s Rob Hall: Advertisers Can No Longer “Rely On Binary Descriptions” Of Consumers
If anyone's got their finger on adtech's pulse, it's Rob Hall. He also avoids using the good paper in the office printer
Mastercard Nabs Florencia Aimo From Marriott International
Marriott International's Florencia Aimo jumps from the hotel business to the exploitative credit card one.
Bastion Agency Appoints Cheuk Chiang As New ANZ CEO
Cheuk Chiang takes the reins over at Bastion Agency. But not the rains down in Africa.
Spotlight On Sponsors: Major Sponsorship Wins After A Disappointing Week In Sport
B&T continuing our deep dive into local sport sponsorships & that's despite not a single offer of a free ticket as yet.
Macca’s Marketing Director, Samantha McLeod On Big Mac Chant: “What Was Once Old Is Now Cool Again”
Macca's using the power of nostalgia in latest Big Mac campaign. Well, only for those who've ever eaten one sober.
World Premiere Of Midnight Oil: The Hardest Line To Open Sydney Film Festival 2024
Oil's biopic to open Sydney Film Festival. Here's hoping Molly Meldrum will take his pants down at the premiere.
Entries Are Now Open For The 2024 Brandies, IntelligenceBank’s Annual Brand Marketing Awards
The Brandies are, of course, a prestigious marketing gong and not the mystery tipple favoured by nannas everywhere.