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Heineken Creates Facebook Chatbot To Show Off The Formula 1 Lifestyle

Heineken Creates Facebook Chatbot To Show Off The Formula 1 Lifestyle

Beer brand Heineken has launched its very own chatbot on Facebook Messenger that invites consumers into the world of Formula 1.

The chatbot provides quick-witted consumers with the chance to prove their chat is worthy of winning a VIP Heineken Saturday experience at the Formula 1 2018 Rolex Australian Grand Prix.

Running across three stages, users will be introduced to the Heineken Saturday doorman, the stylist and Formula 1 legend David Coulthard (pictured above).

During the first chatbot interaction, consumers will have to talk their way past the doorman to win one of five VIP main prizes.

Next, former Miss World Australia Erin Holland will pose questions about personal style, with the most creative and interesting responses winning a $1,000 G-Star RAW clothing voucher.

In the final stage, Heineken and Formula 1 ambassador David Coulthard will test consumers Formula 1 knowledge to win a 12-month subscription to men’s lifestyle magazine GQ. Major prize winners will be announced on Friday 16 March.

Damian Dabkowski, country manager for Heineken at Lion Australia, said: “We’re excited to launch the Heineken Chatbot, as it will enable us to connect directly with more consumers than ever before.

“The platform allows us to introduce people to the world and lifestyle of the Formula 1 and drive national relevance of Heineken Saturday.

“The chatbot is another example of how we continue to push the boundaries to deliver progressive marketing campaigns to connect with consumers in new and interesting ways.”

The Heineken Chatbot is part of a through-the-line campaign, including significant media investment across free-to-air and subscription TV, cinema, out-of-home advertising, digital and social.

Heineken will also activate consumer promotions and visibility solutions in over 4,000 on-and-off trade outlets, including a national on pack promotion to win a trip of your choice to an international Formula 1 event in either Sao Paulo or Monza.

Heineken consumers can enjoy delicious food, ice-cold Heineken and all the entertainment of the Formula 1 at Heineken Village.

Consumers can also expect a performance on Heineken Saturday (24 March) with an exclusive DJ set by & Taboo of super group The Black Eyed Peas.


Creative and experiential: Momentum

Chatbot development: Publicis Media Content and Space66

Media: Zenith

PR and social: Red Agency


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  • Chitransh Naman 4 years ago

    Chatbots are very important tool when it comes to handling customer service and support. With the ever-changing scenarios in the tech industry, they are evolving at a faster pace. AI and Machine Learning has led the chatbot revolution and they are sure going to make customers feel more personalized and appreciated. ENGATI is a free chatbot platform which lets you create, build and integrate the chatbots across many platforms. Visit – to know more.

Chatbot formula 1 Heineken

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