B&TB&TB&T
  • Advertising
  • Campaigns
  • Marketing
  • Media
  • Technology
  • Regulars
    • Agency Scorecards
    • Best of the Best
    • Campaigns of the Month
    • CMO Power List
    • CMOs to Watch
    • Culture Bites
    • Fast 10
    • New Business Winners
    • Spotlight on Sponsors
  • Jobs
  • Awards
    • 30 Under 30
    • B&T Awards
    • Cairns Crocodiles
    • Women In Media
    • Women Leading Tech
Search
Trending topics:
  • Cairns Crocodiles
  • Nine
  • Seven
  • Federal Election
  • Pinterest
  • AFL
  • Anthony Albanese
  • NRL
  • WPP
  • AI
  • Thinkerbell
  • State of Origin
  • EssenceMediaCom
  • Spotlight on Sponsors
  • Channel 10
  • Meta
  • B&T Women in Media
  • TV Ratings
  • Radio Ratings
  • Sports Marketing

  • About
  • Contact
  • Editorial Guidelines
  • Privacy
  • Terms
  • Advertise
© 2025 B&T. The Misfits Media Company Pty Ltd.
Reading: The Core Agency Appoints Marketing Veteran Rob Kain To Lead New CX Offering
Share
B&TB&T
Subscribe
Search
  • Advertising
  • Campaigns
  • Marketing
  • Media
  • Technology
  • Regulars
    • Agency Scorecards
    • Best of the Best
    • Campaigns of the Month
    • CMO Power List
    • CMOs to Watch
    • Culture Bites
    • Fast 10
    • New Business Winners
    • Spotlight on Sponsors
  • Jobs
  • Awards
    • 30 Under 30
    • B&T Awards
    • Cairns Crocodiles
    • Women In Media
    • Women Leading Tech
Follow US
  • About
  • Contact
  • Editorial Guidelines
  • Privacy
  • Terms
  • Advertise
© 2025 B&T. The Misfits Media Company Pty Ltd.
B&T > Advertising > The Core Agency Appoints Marketing Veteran Rob Kain To Lead New CX Offering
Advertising

The Core Agency Appoints Marketing Veteran Rob Kain To Lead New CX Offering

Tim Addington
Published on: 9th August 2017 at 12:47 PM
Tim Addington
Share
3 Min Read
SHARE

The Core Agency has added additional senior skills to its business with the launch of an upstream customer experience (CX) offering, which is being led by former chief marketing officer Rob Kain.

The Sydney-based independent creative agency is investing in CX and digital specialists to meet the increasing demand from clients that require greater strategic insight into the customer journey. The agency has created a bespoke end-to-end approach designed to unearth and unlock greater customer value and loyalty.

A CRM, loyalty and brand specialist, Kain joins The Core Agency after spending the past nine years in senior marketing roles, most recently as chief marketing officer for the Anytime Fitness Group.

Prior to that, he was general manager of marketing for Super Retail Group’s Rebel and Amart businesses, where he worked on their re-brands and developed omni-channel marketing strategies for both.

Kain was also previously the was general manager of marketing, CRM and insight at the Specialty Fashion, Group looking after the Millers, Katie’s and Autograph brands. He has also held management roles in the UK, using CX to drive results for brands such as Citibank and British Airways Diner’s Club.

Jane Callister, managing director at The Core Agency, said: “There is far too much waffle and buzzword bingo in the CX space, so when we met Rob and heard his straightforward customer-first approach, it was a breath of fresh air. He has a proven track record of creating customer strategies and programs that deliver results.

“His skills live at the intersection of brands, platforms and of course the customer. He is a natural fit with our agency promise that ‘a core idea can take a brand anywhere’.”

Commenting on his appointment, Kain said: “Creating an emotional connection with your customers across multiple channels has never been more important. Customer loyalty can be fickle, and people expect brands to engage with them – if they don’t, someone else will.

“With the imminent launch of Amazon in Australia, this has never been more important for many companies.

“Extending a brand’s core idea through CX is a natural extension of how The Core Agency already works with its clients. Effective CX supports brands by building strong and enduring emotional connections with customers, and I’m delighted to be working with The Core Agency on delivering this for our clients.”

Join more than 30,000 advertising industry experts
Get all the latest advertising and media news direct to your inbox from B&T.

No related posts.

TAGGED: Presto, Salary, the core agency
Share
Tim Addington
By Tim Addington
Follow:
Tim Addington is a communications professional with decades of experience in journalism and public relations across leading newspapers, magazines, and agencies in the UK, Middle East, and Australia. He is the founder and Director of TAG PR. Tim's extensive career includes serving as the head of Publishers Australia and Communications Director at independent Sydney advertising agency The Works. Tim was the Associate Publisher and Editor of B&T from 2007 to 2012. Prior to his time in Australia, he worked as the launch News Editor and then Editor of Campaign Middle East. He began his career at London’s largest news press agency before moving on to UK national daily newspapers. Tim is also an active participant in the industry, regularly moderating at conferences and serving as a judge for the CommsCon, Mumbrella, and B&T Awards.

Latest News

TV Ratings (17/06/2025): 1.5 Million Tuned In For Finale As Farmer Corey Chose His Wife
18/06/2025
The Future Belongs To The Bold
18/06/2025
UK Broadcasters Unite To Launch Single Advertising Marketplace For SMEs
18/06/2025
Accused Mushroom Killer Fuels Record Listener Surge For ABC Podcasts
18/06/2025
//

B&T is Australia’s leading news publication magazine for the advertising, marketing, media and PR industries.

 

B&T is owned by parent company The Misfits Media Company Pty Ltd.

About B&T

  • About
  • Contact
  • Editorial Guidelines
  • Privacy
  • Terms
  • Advertise

Top Categories

  • Advertising
  • Campaigns
  • Marketing
  • Media
  • Opinion
  • Technology
  • TV Ratings

Sign Up for Our Newsletter



B&TB&T
Follow US
© 2025 B&T. The Misfits Media Company Pty Ltd. All Rights Reserved.
Welcome Back!

Sign in to your account

Register Lost your password?