As it prepares to turn 15 next year, Australian restaurant business Grill’d has launched its first brand campaign in preparation of its next growth phase.
The campaign, created by newly appointed creative agency The Royals, introduces Grill’d’s new brand platform that calls on Australians to ‘Be a Motherlover, not a Motherfaker’.
The brand’s positioning, ‘Burgers from a better place’, will underpin the integrated campaign that highlights Grill’d’s commitment to natural and sustainable business practices that respect Mother Earth.
In addition to the campaign, Grill’d has announced the launch of a new membership program, inviting its most loyal customers to become foundational members ahead of a full launch in January 2019.
The program is part of a new customer experience strategy that includes a focus on best in-class, mobile-first personalised customers experiences, including a new takeaway offering launching in early 2019.
With this Australian-first initiative, dubbed ‘SwingBy’, Grill’d customers will be able to notify the restaurant team as they approach the location so that a team member can be ready and waiting with their takeaway order outside the door.
These experiences will be enabled by new partnerships with Salesforce and Swrve.
Grill’d founder and managing director Simon Crowe said: “The dining landscape has changed dramatically since Grill’d first introduced the concept of a healthy and conscientious burger experience to Australians 14 years ago.
“The purpose of our first-ever brand campaign is to re-define what our restaurants stand for and further differentiate Grill’d from the over-processed Motherfakers we compete against.
“Grill’d has grown from five to more than 130 restaurants because its commitment to burgers that are made with love and from local produce resonates strongly with Australians.
“We know that the opportunity is there for further business growth, despite an increasingly competitive landscape.”
The Royals creative director Andy Jones said: “It’s always a challenge creating an inaugural brand campaign – even more so when the brand’s as loved as Grill’d.
“So, we took things back to the heart of what Grill’d stands for: Grill’d, and the people that eat there, know that more natural, sustainable and locally produced ingredients make for a better tasting burger.”
Grill’d marketing director Col Kennedy said: “From my first day, the vision and expectation of Grill’d has been clear – to deliver world-class customer experiences – and as part of significantly building up our internal capability, we are focused on working with white-hot partners like The Royals, Swrve, Salesforce and Carat to bring this to life.
“We will be unveiling more over the coming months, including exciting new product development.”
Founder: Simon Crowe
CEO: Adam Stapleton
Chief marketing officer: Col Kennedy
Marketing manager: Ingrid Kelly
Creative agency: The Royals
Managing partner: Steve O’Farrell
Creative director: Andy Jones
Associate creative director: Iain MacMillan
Senior creatives: Andrew Grinter and Lee Spencer
Design director: Gavin Wright
Designers: Victoria O’Neill and Zoe Coombs
Senior producer: Brenton Matulick
Senior planner: Heleen Hidskes
Group account director: Matt Parker
Senior account manager: Emma Harrison