We live in a world where we spend an awful lot of time dealing with machines, being put on hold and being transferred three billion times before getting to speak to a real person, so it’s a refreshing change to hear from some of the country’s happiest customers.
Research conducted by Catalyst, on behalf of Australian Reader’s Digest, spoke to 1500 Aussies to find out which companies are putting their customers first – and as a result, raking in the rewards – in the 2016 Quality Service Awards.
A massive 93 per cent of Australians say they will spend more with an organisation if they receive good customer service, and will also spread the word to friends and family.
Customers also tell an average of eight people about good customer service experiences, and yet when it comes to a bad experience, will tell more than double that amount. More than 90 per cent say they always tell friends and family about the negative incident, while vowing never to use that company again.
Some of the crowned kings include ALDI as favourite supermarket and Uber as preferred taxi service provider.
But enough chatter, here are the winners of the 2016 Quality Service Awards:
- Accounting & tax: H&R Block
- Airline: Qantas
- Car insurance: Apia
- Car rental: Avis
- Car services: Toyota
- Chemist/pharmacist: Amcal; Runner-up
- Credit card supplier: ANZ
- Department store: Kmart
- Electrical appliance store: The Good Guys
- Funeral service provider: White Lady Funerals
- Gas & electricity provider: Alinta Energy
- Gym: Anytime Fitness
- Health Insurance: HCF
- Home & contents insurance: Apia
- Home loans: ANZ
- Home loan mortgage broker: Aussie Home Loans
- Hotel: Hilton
- Internet service provider: iiNet
- Mobile phone service provider: VirginMobile
- Parcel/carrier: DHL
- Personal banking: Suncorp
- Pet insurance provider: RSPCA
- Petrol station: Caltex
- Real estate: LJ Hooker
- Recruitment agency: Hays
- Restaurant franchise: Subway
- Supermarket: ALDI
- Taxi service provider: Uber
- Travel agency: helloworld