InMoment, the leading provider of Experience Improvement (XI), announced its client Aussie Home Loans (AHL) has been named the winner of the 2021 Best CX Transformation award.
AHL’s partner, InMoment, was named the winner for Best CX Partner (Technology and Advisory).
The award recognises the impact of AHL’s end-to-end CX transformation program. Between 2019 and 2021, the business overhauled legacy systems and reinvented the customer experience while attracting top broker talent to realise a huge lift in repeat business and record loan settlements.
The judges were impressed with AHL’s commitment to embedding the renewed customer experience across the organisation, using customer champions to create a bottom-up CX culture, reinforced with strong leadership support.
The CX Awards are the ultimate accolade to benchmark and recognise CX excellence and innovation in the region. Judged by an esteemed panel of local CX industry thought leaders, utilising a rigorous and transparent judging process.
With the CX Awards returning for a fourth year, the number of entries has greatly increased and the calibre of companies pushing the boundaries to create exceptional customer experiences is higher than ever.
“We are thrilled to be recognised for the incredible, hard work taken on by our entire team who strive to deliver excellent customer experiences every day,” said Liz Fowler, head of strategy and customer experience at Aussie Home Loans.
“Thank you to our partners, InMoment and Forethought, who have helped support our experience program and played a key role in propelling our journey,” she continued.
