Welcome to the customer journey revolution!

With consumer expectations rising, and constantly evolving, delivering top customer experience is difficult.

How can you retain a finger on the pulse of your consumers and build truly consumer-centred CX solutions?

In this webinar, you’ll discover how we translated service design principles and contemporary CX frameworks into a flexible customer experience research program for brands such as Volkswagen, Bosch, AB InBev, Philips Lighting and Uber. We’ll take a deep dive into the Volkswagen case, showcasing how together with consumers, experts and business stakeholders, we co-developed ready-to-implement CX solutions.

Join our webinar at lunchtime on Thursday 13th February to rethink your current practices and learn how to build truly consumer-centred CX solutions.

Sign up today!

Presented by:

Erica van Lieven, Managing Partner, InSites Consulting

Matt Jorgenson, Business Director, InSites Consulting