Introducing Empathy: The New Benchmark For Customer Experience
Don't beat your customers with a stick. Instead empathise, pens this columnist. And, yeah, the "stick" bit was B&T.
Opinion
MaritzCX Helps nib Launch Multi-brand, Multi-country CX Program
In order to advance its ‘voice of the customer’ focus, leading health insurer nib has selected MaritzCX to power its...
