Why Adland’s “Always On” Culture Is Killing Creativity & Creating Burnout
Charles Sturt University’s lecturer in communication, Victoria Erskine (pictured below), shares research on the impacts to wellbeing for content creators, storytellers and digital professionals who are under ever more pressure to be ‘on’ 24-7…
Just another day at the office
7pm: you’re heading home for the night, grabbing some dinner on the way and planning to squeeze in a quick walk with the dog, when you get a text from your boss to jump online and check out the backlash taking off on your client’s Facebook site after an ill-advised tweet from the CEO has gone viral.
No need to go back to the office to deal with this crisis – you can do it all from your phone as you line up at the Thai takeaway. You can monitor, respond and report back on how you calmed the social storm with ease while your boss gets on the phone to the CEO.
8pm: The Pad Thai goes cold on the kitchen bench as the dog gives you one of those “when can we go out and play?” looks …again.
10pm: You just need to see what the headlines are saying before you head off to bed. Too wired to sleep, you keep the phone by the bed and social alerts on…just in case something blows up overnight.
As I prepare to meet a new cohort of undergraduate communication students starting uni next week, I find myself questioning how can I even hope to prepare them with the knowledge, skills attitudes and more importantly resilience they are going to need to thrive in an industry that invented the 24/7 “always on” culture.
“Always on” culture expected in communication jobs
I read with no surprise but a heavy heart, the account on ABC online of media professionals as young as 21 suffering burnout which supported what has been well reported as a decline in mental health of young people, so much so that it is now a WHO priority.
While stress in the media industry is nothing new, after the hellish summer of bushfires we have recently experienced, I am more concerned than ever about the wellbeing of frontline communication professionals.
Drought, bushfires, floods, Coronavirus. The pressure for brands to achieve Insta-fame and the public’s insatiable appetite for constantly refreshed news and information, is turning many media and communication professionals into zombies.
“Things can be fine one minute and a flaming ball of fire the next. You need to be resilient to deal with these situation in a quick, professional and efficient manner.” Regional PR practitioner
This is a world where the public demands greater empathy and authenticity not only from our politicians (hello #scottyfrommarketing) but equally from big brands, banks, insurance companies, supermarkets – frankly, any business. This adds even more responsibility for content creators, story tellers and digital natives behind the scenes to deliver more innovative ways to connect and build trust with the distracted masses.
No pressure.
Getting wellbeing on the agenda
It’s encouraging to see the Public Relations Institute of Australia has this topic high on the agenda building on a 2018 study that showed people in the media, marketing and creative industries were 29 per cent more likely to show symptoms of anxiety than the general population. In the UK the Public Relations and Communications Association has developed a mental health tool kit where it claims 89 per cent of public relations professionals have struggled with their mental health in the last year. The top reasons reported; heavy workload, competing deadlines, demanding clients, low self-worth on the job and lack of work-life balance.
What this is all pointing to is a need for professionals at all stages of their careers to be more aware of the factors that undermine their ability to operate effectively in a profession where the currency is problem solving, critical thinking and fast paced decision-making. While the industry has been obsessed with education around technology, AI and digital media and the pressure to be on top of this rapidly changing media landscape, it is equally as critical to the future of our profession that we all have a clear understanding of the personal and professional protective factors needed to maintain resilience.
Fighting the zombie culture
In two studies in 2019, my fellow Charles Sturt University researcher Dr Sharon Schoenmaker and I surveyed communication professionals and students and discovered they have a strong sense of what helps build resilience but can’t always make it happen.
Our research shows the following five factors help practitioners to build resilience: strong relationships, determination, reflexivity, a positive attitude and self-care practices like regular exercise, socialising with friends, mediation and mindfulness practice. In short, prevention is much better than a cure.
But it’s not all up to the individual. Organisations have a major role to play in encouraging the ability of their communication professionals to practice the initiatives that build resilience and prevent burnout. Communication professionals need to know they have ongoing employment and a supportive organisational culture, that they have agency to be able to make changes and speak up. And professionals need to trust their emotional intelligence and adaptability so they can read their workmates and accurately judge their own sense of wellbeing, to collectively build resilience at work.
Resilience means learning how to be adaptable but it is so much more than that. As educators we need to model to emerging professionals how to embed resilience as a non-negotiable part of their daily practice at work. Opportunities to practice resilient responses in supported learning environments where academics and their peers believe in its value is critical. Our duty of care to our students demand we as the experienced professionals step up to the plate.
It’s never been a more exciting time to work in communication and I am so hopeful about the future career prospects for our students who will have skills that are highly valued and essential to create more meaning, greater human connection and understanding in our increasingly crazy and complex world.
Please login with linkedin to comment
Charles Sturt UniversityLatest News
Sydney Comedy Festival: Taking The City & Social Media By Storm
Sydney Comedy Festival 2024 is live and ready to rumble, showing the best of international and homegrown talent at a host of venues around town. As usual, it’s hot on the heels of its big sister, the giant that is the Melbourne International Comedy Festival, picking up some acts as they continue on their own […]
Global Marketers Descend For AANA’s RESET For Growth
The Australian Association of National Advertisers (AANA) has announced the final epic lineup of local and global marketing powerhouses for RESET for Growth 2024. Lead image: Josh Faulks, chief executive officer, AANA Back in 2000, a woman with no business experience opened her first juice bar in Adelaide. The idea was brilliantly simple: make healthy […]
Is Meta’s New AI Chatbot Too Left-Wing?
Meta's chatbot accused of being left-wing after being caught wearing a Che Guevara T-shirt & listening to Billy Bragg.
TV Ratings (23/04/2024): Why Did No One Tell Angela That Farmer Wants A Wife Is Set On A Farm?
As wonderful as this headline is, let's face it, we all know an 'Angela', don't we?
PubMatic Unveils New AI Partnership To Turn Social Posts Into Ads For Any Digital Channel
Here's some nifty tech for turning social posts into ads. Assuming said posts aren't one-star character assassinations.
Intuit Mailchimp Makes A Splash With Its First Australian Brand Campaign
Ever laugh along at a gag you didn't get so as not to appear dumb? Get ready for more feigning with this new work.
GumGum’s Rob Hall: Advertisers Can No Longer “Rely On Binary Descriptions” Of Consumers
If anyone's got their finger on adtech's pulse, it's Rob Hall. He also avoids using the good paper in the office printer
Mastercard Nabs Florencia Aimo From Marriott International
Marriott International's Florencia Aimo jumps from the hotel business to the exploitative credit card one.
Bastion Agency Appoints Cheuk Chiang As New ANZ CEO
Cheuk Chiang takes the reins over at Bastion Agency. But not the rains down in Africa.
Spotlight On Sponsors: Major Sponsorship Wins After A Disappointing Week In Sport
B&T continuing our deep dive into local sport sponsorships & that's despite not a single offer of a free ticket as yet.
Macca’s Marketing Director, Samantha McLeod On Big Mac Chant: “What Was Once Old Is Now Cool Again”
Macca's using the power of nostalgia in latest Big Mac campaign. Well, only for those who've ever eaten one sober.
World Premiere Of Midnight Oil: The Hardest Line To Open Sydney Film Festival 2024
Oil's biopic to open Sydney Film Festival. Here's hoping Molly Meldrum will take his pants down at the premiere.
Entries Are Now Open For The 2024 Brandies, IntelligenceBank’s Annual Brand Marketing Awards
The Brandies are, of course, a prestigious marketing gong and not the mystery tipple favoured by nannas everywhere.
The Fred Hollows Foundation Appoints Ardent For PR
Yes, we all like to have a joke at PR's expense. But sometimes it does important work, like this.
AI, eCommerce & Marketing Specialists Are In Increased Demand By Businesses, New Data From Fiverr Shows
Has your philosophy & anthropology degree left you with nothing but a huge HECS debt? Here's what you should've studied.
Perth’s First 3D Anamorphic Billboard Arrives Courtesy Of oOh!media
Do you love a buzzword? Now you can add anamorphic to the list as it relates to billboards, not a colleague's ears.
MasterChef Australia & Crown Resorts Launch Unique Dining Experience With ALUMNI
A pop-up restaurant staffed by MasterChef contestants! That's fine dining prices for first-year apprentice chef cuisine!
Amanda Laing Announces Resignation From Foxtel Group
Foxtel's chief commercial & content officer heads for the exits. Read nice things the bosses said about her right here.
The Lost Letters From Our Diggers: News Corp Unveils ANZAC Day Special
It's nice when brands respectfully acknowledge ANZAC Day.
Howatson+Company Acquires Akkomplice
Large indie acquires a slightly smaller indie. Much like a shark eating a tuna, just with less thrashing and blood.
Google Delays Third-Party Cookie Deprecation Again
In good news for the sale of picture library biscuit photos, Google continues to tease over the end of cookies.
Education A Low Priority For Aussies More Concerned With Cost Of Living Forethought Study Reveals
Study finds Aussies cutting back on education due to cost of living. Booze & Uber Eats sales remain largely unaffected.
“I’m Still The Same Person That I Was”: Rikki Stern Says “Fucc It” To Cancer Stereotypes
B&T always happy to promote the anti-cancer cause. Even brands that massively overdo it with the hot pink.
The Unapproved Climate Certification Allegedly Causing Mass Greenwashing
Are you left flummoxed in the canned tuna & free range eggs aisle? Just wait till this green certification gets up.
TV Ratings (22/04/2024): Fans Mock “Over The Top” Reaction To New MasterChef Judges
MasterChef returns for its 2024 season. B&T stands by putting peppercorns in Gravox & no one will be any the wiser.
Dentsu Restructure: Muddle, Harvey & Johnston Take Leadership Baton As Bass & Yurisich Exit
A large broom has swept through Dentsu's local ops this morning, taking with it some big names & the air con's cobwebs.
Industry Shares Trends Shaping The Industry This International Creators Day
B&T's asking adland creators to reveal their top trends. And it's not good news for your Jenny Kee cardigan collection.
Mable Extends HOYTS Sensory Screenings Partnership
Mable has extended its HOYTS sensory screening partnership. Vigorously defends its two-star Oppenheimer review.
Orphan Launches ‘They Need Our Help. We Need Yours’ For Children’s Cancer Institute
Anything to do with childhood cancers has B&T's 110% support. That said, we do ignore the red meat & alcohol warnings.
Smile Team Orthodontics & Keep Left Collaborate On Smile-Inducing Campaign
As parents would attest, given the cost of orthodontics you'd expect this campaign to be a lavish production indeed.
Opinion: How Video Calls Neglect Learning Diversity
Need an excuse to duck out of a video call this arvo? Show this to your boss.
DoubleVerify Achieves First-Of-Its-Kind Responsible AI Certification From TrustArc
DoubleVerify receives responsible AI certification. However, not its robotic vacuum that's been seen menacing the cat.
Smile For A Good Cause: The Social Media Campaign Giving Back To The Community
Are you known as the office Austin Powers? More for you teeth than shagability? Get snappy new fangs with this news.
Elon Musk Mocks Albo After ESafety Wins Court Injunction Against X
Albo's 2024 from hell continues - Rabbitohs in crisis, down in the polls and now feuding with world's richest man.
Real Estate Developer In Hot Water Over “Sexually Exploitative” OOH Campaign
Real estate agents again tops in the 'least trusted profession' polls, nudging used car salesmen & ad creatives.
Epsilon’s Shane Hanby: Post-Cookie Era Relies On “Teamwork” Between Brands, Marketers & Tech
This pro predicts more "teamwork" in a post-cookie era. Which spells bad news for the uncooperative or plain stubborn.