UberX Is Cheaper Than Sydney Taxis: CHOICE Survey Finds

An illustration picture shows the logo of car-sharing service app Uber on a smartphone next to the picture of an official German taxi sign in Frankfurt, September 15, 2014. A Frankfurt high court will hold a hearing on a recent lawsuit brought against Uberpop by Taxi Deutschland on Tuesday.  San Francisco-based Uber, which allows users to summon taxi-like services on their smartphones, offers two main services, Uber, its classic low-cost, limousine pick-up service, and Uberpop, a newer ride-sharing service, which connects private drivers to passengers - an established practice in Germany that nonetheless operates in a legal grey area of rules governing commercial transportation. The company has faced regulatory scrutiny and court injunctions from its early days, even as it has expanded rapidly into roughly 150 cities around the world.   REUTERS/Kai Pfaffenbach (GERMANY - Tags: BUSINESS EMPLOYMENT CRIME LAW TRANSPORT)

Consumer advocacy group CHOICE has released a study claiming that Sydney taxis are 40 per cent more expensive than UberX on average.

UPDATE: The taxi industry has responded to CHOICE’s report. 

UberX, the ride sharing app which is the most talked about brand on social media, has been in battle with taxi industries throughout the world. To add fuel to the fire, CHOICE conducted a comparative survey between UberX and Sydney taxis. The survey compared price, overall service, speed of pick up and safety.

CHOICE conducted a total of 56 trips across Sydney- 28 UberX rides and 28 licensed taxis rides- both travelling to and from the same place. CHOICE found:

  • UberX was cheaper than a taxi around nine times out of 10. Taxis were 40 per cent more expensive than UberX on average.
  • On the three occasions UberX was more expensive, it wasn’t by much – and it was only when surge pricing was in place.
  • Of the 28 UberX rides, CHOICE encountered surge pricing four times.
  • Taxis showed up quicker on average. This, however, was due to the convenience of hailing one off the street; when taxis were booked they tended to take longer to show up than UberX. There were also two times taxis didn’t show up at all, pointing to an issue with reliability.
  • On one occasion out of 28, there was no UberX available (the rider caught the next cheapest available option, UberTaxi).
  • Taxis scored an average of 6.7 for the overall experience while Uber scored an average of 8.3.

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