Zendesk CX Report Shows More Than Half Of Consumers Feel Like Service Is An Afterthought
It's a fine line with customer service - none at all or the annoying salesperson that trails you the moment you walk in.
It's a fine line with customer service - none at all or the annoying salesperson that trails you the moment you walk in.
Much like Terry's Chocolate Orange, this article is arguably tastier than the headline initially suggests.
Do you regard omnichannel CX success as the holy grail? Well, B&T'd much prefer you not stand next to us at parties.
What's the point of forking-out big bikkies for artwork in reception if everyone's having their press photos against it?
Upon leaving the Rocket Fuel offices do you remark, "What attractive staff"? These new recruits confirm said reputation.
It's good news for The Oz all-round today. Two new sales appointments & the likelihood of a Coalition win this Saturday.
Movements aplenty at Google Australia's marketing department. And yes, we read that on a Bing search.
Mark Drasutis is now wearing two hats at News Corp. Although that's not to infer that he has two heads, however.
It's like a game of musical chairs with all of APN's staff news. Read it here without any chairs or the Chicken Dance.
The Sydney agency has added to its burgeoning planning team with the recruitment of this ex-Mediacom planner.
Brand participation agency 31ST:SECOND has expanded its team by appointing two new staff.
Rosie Thompson-Jones, Rebecca Forbes and Eileen Coates join engagement agency Maverick.
Ruth Haffenden and Constance Viet are among several hires for content marketing agency King Content.
Kim Williams and UK-based Bill Muirhead join as non-executive directors with Chris Winterburn as an executive director.
The creative duo Piero Ruzzene and Flavio Fonseca return after a five year stint at BMF.