Qualtrics Research Finds Australian Customers Are Complaining Less Despite Trust and Loyalty Dropping In 2023
As AI becomes a bigger part of daily life, consumers place a premium on human connection; quality beats price; digital i...
As AI becomes a bigger part of daily life, consumers place a premium on human connection; quality beats price; digital i...
Study finds customers still craving the human touch. Just not like a drunk NRL player in a seedy nightclub at 3am.
Is your CX & brand promise much like your hoop earrings & turtleneck - they don't match? Avoid any public shame here.
Qualtrics, a leader and creator of the Experience Management (XM) category, today announced Experience ID, a single, uni...
Study finds Aussies think COVID-19 will improve workplaces. Yet, not your chances of a snog at the work Christmas bash.
B&T instigating office return, although anyone who brings bats or pangolins in their lunchboxes will still be barred.
Enterprise software giant SAP has has entered into a definitive agreement to acquire experience management software prov...
Woolworths' Tassie debacle escalates. They should've just picked on New Zealand and we could've all had a laugh.