Bad Service Ruins The Day Of 27% Of Customers: Pegasystems Study
27% of customers say bad service ruins their day, while the remaining 73% decide to be a sane and rational person.
Why Intelligent Automation Is Imperative In Customer Service
Michael Evans is the Vice President Australia and New Zealand at Pegasystems. In this guest post he explains how custome...
50% Of Aussie Businesses Have Lost Customers Due To Poor Comms
Do you send clients videos of cats that look like Hitler as part of your comms strategy? There's lessons to be had here.
John Lewis Launches Christmas Ad, Parodies Already Surfacing
Brit retailer John Lewis unveils this year's Chrissie campaign, and social media pranksters have been quick to lampoon.
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