CX Is Mainstream Now, So What’s Next?
CX has entered the mainstream vernacular says this columnist. Which is better than it entering other more painful parts.
CX has entered the mainstream vernacular says this columnist. Which is better than it entering other more painful parts.
Customer experience and market research provider Confirmit has announced the appointment of Jason Mallia as country mana...
Articles with "big data" in the header even have us reaching for the No-Doz tablets, but this is snooze-free guaranteed.
Confirmit has released a new version of its Horizons software which enables researchers to use fresh text analytics tec...
Easy to use yet advanced design capabilities tackle declining response rates
British Council develops English language study using Confirmit Horizons advanced technology to capture hard-to-reach de...
Innovative new app maximises mobile feedback opportunities regardless of connectivity
Partnership gives better insight into behaviour, opinions, activities and trends
Poll asks ‘What’s next?’ for VoC, VoE and MR Will robots rule? Will people automatically transmit their customer ...
Emotion recognition technology integrated into surveys for deeper consumer insights
Confirmit and Growth Mantra announce unique customer experience partnership
Have you drawn up a 'hate' list? Are your customers on said list? Let this be a cooling flannel to your raging brow.
Facial expression recognition in online and mobile research delivers valuable sentiment insights.