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Customer Service

Customer Experience Concept, Unhappy Businessman Client with Sadness Emotion Face on Paper Bag, Arms up with meaning of Disappointed and Wondering. Concrete Wall as background
  • Technology

Report: Aussie Customer Service Falling Short Of Industry Expectations

Much like Terry's Chocolate Orange, this article is arguably tastier than the headline initially suggests.

Posted 1 year Ago
Study: 52% Of Gen Xers & Baby Boomers Have A ‘Nemesis’ Brand
  • Marketing

Study: 52% Of Gen Xers & Baby Boomers Have A ‘Nemesis’ Brand

Want more brand loyalty? History shows the addition of caffeine, sugar, nicotine or alcohol can provide that in spades.

Posted 3 years Ago
How Financial Institutions Can Achieve Impossibly Perfect Customer Service
  • Marketing
  • Opinion

How Financial Institutions Can Achieve Impossibly Perfect Customer Service

Financial institutions need not be a pack of tight-fisted bastards, argues this astute columnist.

Posted 3 years Ago
Opinion

by B&T Magazine

B&T Magazine
How The Retail Sector Can Achieve Impossibly Perfect Customer Service
  • Marketing
  • Opinion

How The Retail Sector Can Achieve Impossibly Perfect Customer Service

Want to take your relationship with customers to new heights? Save on expensive hot-air balloon hire with this read.

Posted 3 years Ago
Opinion

by B&T Magazine

B&T Magazine
Macquarie Radio’s Ray Hadley “Bans Boring Scott Morrison For Treating Him Like An Idiot”
  • Media

Macquarie Radio’s Ray Hadley “Bans Boring Scott Morrison For Treating Him Like An Idiot”

Things turned rather testy on Ray Hadley's 2GB this morning, although B&T typically tunes out after Alan signs off.

Posted 3 years Ago
Recommended

by B&T Magazine

B&T Magazine
On Air sign in a studio broadcasting via radio, podcast or wireless transmission.
  • Media

Macquarie Radio Network Forced To Sell Stations 2CH and 4LM

Macquarie Radio Network Limited (MRN) has been forced to sell two of its radio stations – Sydney’s 2CH and 4...

Posted 5 years Ago
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