Kimberly-Clark Handed $200K Penalty For Claiming Product Was Made In Australia
A stink has erupted over flushable cleansing cloths, with a judge ordering…
Harvey Norman And InvoCare Among This Year’s CHOICE Shonkiest Products And Services
CHOICE’s annual Shonky Awards revealed! With bat soup and sweet and sour…
Choice Shonky Awards: Westpac, Samsung & Coles All Win A 2017 Lemon
B&T so looks forward to Choice's annual Shonky Awards, primarily to make…
The Battle For Generations X And Y – It’s On!
This columnist says the Ys are quite happy to have their data…
Customer Service Sucks & It’s Costing Aussie Businesses $122 Billion A Year: Report
Sure, annoying your customers can be terrific fun but have you thought…
When Was The Last Time You Called Your Own Contact Centre?
Why waste good money on trips to the psychiatrist when you can…
Twitter Announces Two New Customer Service Product
Twitter has announced two new tools to help businesses provide better customer service…
Research Finds Service Providers Still Can’t Work Out How To Please Customers
We only go to the shops to be ignored and insulted by…
SHOCK! Study Finds 89% Of People Say Good Service Makes Them More Positive About A Brand
Do you hate, ignore and belittle your customers? Well, you're doing it…
Want Happy Customers? Live Chat Is The Way Forward, Says New Report
The popularity of live chat for customer service is rising fast. Increasingly,…
Millenials Don’t Want To Talk To Customer Service – That’s Like So 2001!
We all hate dealing with "customer service", but a third of Gen…
